Worked in the Lucidpress side of the business. It is very different from working in the Lucidchart side. The two run their business very differently from each other and it is very obvious that the executives focus is on Lucidchart. It's great being the underdog and Lucidpress thrives on that, but it would be great to see more involvement from the executives in Lucidpress.
Leadership on Lucidpress is ok. There is a lack of experience and several of the department heads have been there since before Lucidpress was its own offering. They are great at what they do, so when Lucidpress began they jumped on it and are now in leadership, not necessarily the right leadership. Lucid doesn't invest in hiring the right leadership for Lucidpress to help it go forward to the next level, the current leadership is in place to keep things afloat, not very experienced. At one point you had the head of Customer Success and the department reporting to the head of Marketing, Sales leadership is awesome at sales but not the best managers. For example, sales was promised a trip/Presidents Club trip if quota was achieved by end of year like most organizations do. It's a few days before the trip takes place and Lucid forgot about Lucidpress reps and/or didn't consider them! And then last minute they decided to invite Lucidpress sales leadership to it and NOT the reps who actually hit quotas. It was a slap to the face for the reps, some of the leaders even tried to hide it from their reps because they knew it was a bad move on Lucid, but they still went on the trip and didn't fight for their employees. You can't blame it all on Lucid, but the Lucidpress leaders should have fought for their employees. Lucidpress leadership doesn't have the backs of their employees, they are too worried about making a good impression on the Lucid execs (the ones that don't really pay attention to Lucidpress) that they don't fight for their employees. Leadership will not fight for you.
There is so much opportunity for Lucidpress to make a big splash in the design and creative industry but there is no real direction on how to do it. There are no leaders that have worked in the design industry before to really guide Lucidpress. They rely on what the customer has to say about the industry and the software to make decisions. That's not a bad thing but it seems like a lot of it is reactive than being proactive and industry leaders. You don't need to hire your competitors leadership to be successful in business, but when you have such a new and revolutionary product you do need individuals that can talk the talk and walk the walk in the industry you are in. I got to demo once to an AE that sells InDesign and the Adobe Creative Suite, and they were mind-blown at what we could do for the business user and non-creatives. He mentioned that Lucidpress in the hands of the Abobe Creative Suite would revolutionize their offering since these are issues they can't currently solve and have to talk their way around it. That's what Lucid Execs don't get, or don't know they have.
