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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,790 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Mar 10, 2025

      DO NOT Work Here in Management

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paychecks don't bounce, what little you get paid.

      Cons

      Expect to earn $30k less than your peers at any other "technology" company. Hourly emotes make more than you, with same bonus. 24X7X365 under the false premise you have FTO Lumen wants the best, but pays the worst Minumal.raises. You WILL lose money working here, as they don't believe inflation affects management. Culture is dog eat dog. Help NO ONE, as if it.affects your metrics, you become a low.performer.and are.gone. Low performer quotas..given weeks before year end reviews. Make up fats/reasons, do whatever you need to, to make that quota.

      avatar
      Lumen Response
      1y
      Thank you for sharing your feedback with us. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices.
      2.0
      Mar 10, 2025

      Cannot hire into other positions.

      Co technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like my current job.

      Cons

      I apply for and get turned down for any other position in the company. Sometimes without even an interview. I don't know if it's because of DEI, my age or if HR wouldn't want to try replacing my current job with someone else. It appears that internal hiring practices exclude people based on which company that they originally worked for.

      avatar
      Lumen Response
      1y
      Thank you for taking the time to write a review. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. Our Dare to Lead program is available to associates from leadership to individual contributor.
      4.0
      Mar 10, 2025

      n/a

      It help desk
      Recommend
      CEO approval
      Business Outlook

      Pros

      its has a very nice work environment

      Cons

      sorry bad didnt notice any

      avatar
      Lumen Response
      1y
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. We're happy to know that you valued the work enviroment. Thank you for all the time you spent at Lumen!
      Viewing 355 - 357 of 7,790 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,440 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.