Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,440 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 57% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 675 reviews)); "Good Work Life Balance and WFH" ((in 625 reviews)); "The pay is good and the product line is broad" ((in 453 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 428 reviews)); "Good culture and down to earth coworkers" ((in 187 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "Lots of layoffs and re" ((in 146 reviews)); "low salary and non timely promotions" ((in 135 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,790 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,790 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

2.0

Feb 12, 2025

Here the life being sucked out of the company

Network technician

Recommend

CEO approval

Business Outlook

Pros

Decent hourly wage, decent benefits all thanks to the union.

Cons

The company took on debt from a bad merger. They have management that gets caught in lies all the time. They lie when telling the truth would have been better.

Lumen Response

1y

Thank you for sharing your feedback with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We wish you all the best with the next step in your career!

3.0

Feb 11, 2025

Many RIFs

Customer success consultant

Recommend

CEO approval

Business Outlook

Pros

Pay and working for home

Cons

They’ve had many reduction in force

Lumen Response

1y

Thank you for taking the time to write a review. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.

3.0

Feb 10, 2025

Not that good

Software development engineer

Recommend

CEO approval

Business Outlook

Pros

Hybrid work culture is appreciated.

Cons

No promotions internally for experienced employees.

Lumen Response

1y

Thank you for sharing your thoughts. We're so glad to have your feedback on promotions. This will help us more clearly take any necessary action. Thank you for all that you do at Lumen !

Viewing 385 - 387 of 7,790 Reviews

Jobs at Lumen

Lead Corporate Investigator

CUSTOMER SUCCESS CONSULTANT-INDIRECT

Director of Data Governance

Director HR Solutions

Lumen

Lumen reviews

Company ratings over time

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Reviews by job title

Here the life being sucked out of the company

Many RIFs

Not that good

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