Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)
avatar

Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Mar 17, 2026

Data Scientist

Recommend
CEO approval
Business Outlook

Pros

Remote Work, and flexible work, maangement wont say anything as long as you get the work done.

Cons

No hike year on year. and petty politics

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Lumen Response
2mo
Thank you for being open with us. We're determined to get better every day, so we value your feedback. Transparency is one of our core operating principles, which means telling the whole story by representing information and data accurately, completely, and timely even when difficult. We recognize your experience with this and how it can be challenging. We hope that you continue to enjoy our agile working model and leadership. Thank you for being part of the Lumen team!
3.0
Mar 17, 2026

Workforce Commodity

Recommend
CEO approval
Business Outlook

Pros

Diverse workforce and many remote opportunities

Cons

The workforce is viewed like a commodity instead of an asset of intellectual horsepower.

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Lumen Response
2mo
Thank you for your insight into working at Lumen. We want to hear from people like you to learn how we can do better. It's important to us that everyone succeeds together, so we're sorry to hear about your experience. We believe in helping everyone to reach their full potential, and are always looking to foster an environment for technical growth. We're glad to hear that you valued our diverse workforce and agile working model. Thank you again for your feedback. We wish you all the best with the next step in your career.
4.0
Mar 11, 2026

Lumen

Recommend
CEO approval
Business Outlook

Pros

Loved team, worked from home

Cons

Got laid off with little notice

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Lumen Response
2mo
Thank you for sharing your experience with us. We're determined to get better every day, so we value your feedback about change. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued your team and our agile working model. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you again for your feedback. We truly wish you the best of luck.
Viewing 37 - 39 of 7,766 Reviews

Glassdoor has 8,415 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.