Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,444 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 57% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 652 reviews)); "Good Work Life Balance and WFH" ((in 613 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 499 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "We did have a good work from home program but it also has changed." ((in 167 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "Lots of layoffs and re" ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 140 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 128 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,795 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

5.0

Dec 3, 2024

work life balance

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

Training is amazing, they put you in a position to win out the gate Work life Balance company culture

Cons

There isn't anything bad to say

Lumen Response

1y

Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. Great to hear that you're enjoying training, work culture, and benefits. We're glad to have you on board with us!

1.0

Dec 3, 2024

Purveors of scecretive and mallicous Constructive Dismissal

Account director

Recommend

CEO approval

Business Outlook

Pros

Reasonably decent Health Insurance plan

Cons

Convoluted org structure Everything is Silo'd and no cohesion between depts. Even worse when trying to deal with US or APAC HQ Team when you're in a satelite office. Systems gallore all of which do not talk to each other. Product team seem to march to the beat of their own drum as opposed to listening to sales in terms of what the customers want. More interested in optics and how they look in the eyes of HQ than meaningful leadership and action.

Lumen Response

1y

Thank you for sharing your thoughts. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.

4.0

Dec 2, 2024

Great company

Financial analyst

Recommend

CEO approval

Business Outlook

Pros

Great team work. Enjoyed working with people from all over the world.

Cons

I choose to focus on the positives

Lumen Response

1y

Thank you for taking the time to write a review. Through collaboration with people like you, we're able to succeed together. We hope you continue to enjoy the work culture. We're happy to have you on the team!

Viewing 466 - 468 of 7,795 Reviews

Jobs at Lumen

Lead Corporate Investigator

Business Intelligence Analyst

Manager Network Operations

Critical Spares Logistics Coordinator

Lumen

Lumen reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

work life balance

Purveors of scecretive and mallicous Constructive Dismissal

Great company

Jobs at Lumen

Lumen reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Lumen reviews FAQs

Jobs at Lumen