Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,444 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 57% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 688 reviews)); "Good work life balance and flexible" ((in 620 reviews)); "The pay is good and the product line is broad" ((in 472 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "Work from home and very flexible" ((in 172 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Lots of layoffs and re" ((in 156 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews)); "Poor upper management and stressful" ((in 129 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,795 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,795 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,795 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

4.0

Nov 17, 2024

Good

Information system engineer

Recommend

CEO approval

Business Outlook

Pros

Good working environment of the company

Cons

No cons , good environment to work.

Lumen Response

1y

Thank you for taking the time to write a review. Through collaboration with people like you, we're able to succeed together. We wish you all the best as you continue with your career!

2.0

Nov 17, 2024

Salary not competitive with industries

Senior sqa engineer

Recommend

CEO approval

Business Outlook

Pros

Work environment and direct management were great

Cons

No raises, no stock purchasing plan, benefits not very good.

Lumen Response

1y

Thank you for taking the time to write a review. We're glad to hear that you enjoy the work environment and culture. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Best of luck to you in your career!

1.0

Nov 17, 2024

Dead End Company

Bi - lead analyst

Recommend

CEO approval

Business Outlook

Pros

Ability to work remote for most positions.

Cons

Misleading job descriptions where job postings never match to the actually job duties. This is a US corporation as a whole issue, designed to not have to pay people what they should get paid for the work they do, Terrible yearly review ranking for performance where each organization is directed that they can only give out a single Exceeds expectations, sometimes in organizations where there are 50 or more people. Thereby making exceptional performers leave the company. All the knowledge and expertise is gone, and the company is banking on artificially inflated customer numbers to reel in large money to keep them afloat. The current CEO is a repeat of the Qwest Nacchio days, doing the same thing. Executive pay is disgusting, all while every day people lose their jobs and people get to hear how sad it is to lose these people from leadership while they take home 1-2M a year salary and 5-14M bonuses, plus stocks.

Lumen Response

1y

Lumen is taking a proactive approach to our pay structure, with updates rolling out in early 2025 and we renovated our performance management philosophy and processes in 2024, which put an equal emphasis on our goals and behaviors as it relates to performance and compensation. We regularly conduct market reviews to ensure Lumen's pay is market-competitive for each role, positioning us at the forefront of compensation best practices. As a current employee, if you would like to discuss your feedback in more details, please contact the CTLHRActionTeam@lumen.com.

Viewing 487 - 489 of 7,795 Reviews

Jobs at Lumen

Lead Corporate Investigator

Business Intelligence Analyst

Manager Network Operations

Critical Spares Logistics Coordinator

Lumen

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Salary not competitive with industries

Dead End Company

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