Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,445 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 56% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

56% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 653 reviews)); "Good work life balance and flexible" ((in 612 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 482 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 435 reviews)); "good culture and feels like a team" ((in 189 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 385 reviews)); "Lots of layoffs and re" ((in 156 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 135 reviews)); "Poor upper management and stressful" ((in 126 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

56% would recommend to a friend

(7,796 total reviews)

Kate Johnson

68% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,796 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,796 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

3.0

Oct 27, 2024

Great SLT vision but old school VP and Directors

Senior product manager

Recommend

CEO approval

Business Outlook

Pros

The rank and file people are wonderful individuals and the culture is one of respect and transparency. Work life balance is the best I have ever had. As a matter of fact, I'd like a little more on the work side - never thought I would say that!

Cons

There have been so many lay-offs getting work done is hard. Kate and her SLT team seem great. But then the old VP/Sr Director levels get in way, working more for thier own good and survival than for the company or the customers. There is no clear career growth path. Still pretty siloed work behavior. No incentive to let good people grow in other areas and no mechanism if your boss just doesn't want to let you move up or over.

Lumen Response

1y

Thank you for taking the time to write a review. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.

4.0

Oct 26, 2024

Very Good Product based company

Sr. software engineer i

Recommend

CEO approval

Business Outlook

Pros

Work from home, Good pay

Cons

Poor management, Less growth opportunity

Lumen Response

1y

Thank you for taking the time to write a review. We want to hear from people like you to learn how we can do better. We hope you felt comfortable reaching out to your manager to discuss the management and growth opportunities. Thank you for being part of the Lumen team!

2.0

Oct 25, 2024

Good

Software qa engineer

Recommend

CEO approval

Business Outlook

Pros

Best Company if you are joining as a fresher

Cons

Salary issue if you don't grow in your skills

Lumen Response

1y

Thank you for sharing your experience with us. In support of team, trust, and transparency, Lumen is committed to equitable pay for employees, across gender and race, doing substantially similar work based on skill, effort, responsibility, and working conditions. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices.

Viewing 526 - 528 of 7,796 Reviews

Jobs at Lumen

Senior Communications Consultant

Project Manager and Planner

Manager Network Operations

Senior Operations Service Manager

Lumen

Lumen reviews

Company ratings over time

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Reviews by job title

Great SLT vision but old school VP and Directors

Very Good Product based company

Good

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