Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,449 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 56% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

56% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 686 reviews)); "Good Work Life Balance and WFH" ((in 615 reviews)); "The pay is good and the product line is broad" ((in 482 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 456 reviews)); "good culture and feels like a team" ((in 185 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 390 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 156 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 142 reviews)); "Poor upper management and stressful" ((in 124 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

56% would recommend to a friend

(7,800 total reviews)

Kate Johnson

68% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.0

Career opportunities

2.9

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Sep 16, 2024

Mismanagement Personified

Enhanced premise technician

Recommend

CEO approval

Business Outlook

Pros

Above average pay, work isn't hard most days.

Cons

Painful degree of mismanagement, introducing AI to every level of the company from creating work orders to managing your daily work load. Job tickets will randomly appear, disappear and the software we use to manage them will randomly break at least once a week.

Lumen Response

1y

Thank you for taking the time to write a review. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.

3.0

Sep 14, 2024

Channel Manager

Channel manager

Recommend

CEO approval

Business Outlook

Pros

Large network footprint, good service once installed.

Cons

Constant leadership changes, direction changes, internal tools reform

Lumen Response

1y

Thank you for being open with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.

4.0

Sep 14, 2024

Transforming

Senior account director

Recommend

CEO approval

Business Outlook

Pros

Flexible around work/life balance thankfully

Cons

Hard to keep up on weekly changes

Lumen Response

1y

Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We're happy to know that you value the work environment. Thank you for being part of the Lumen team!

Viewing 601 - 603 of 7,800 Reviews

Jobs at Lumen

Business Intelligence Analyst

Operations Technician II

Account Manager Senior - Inside Public Sector

Cybersecurity Assurance Analyst (Audit)

Lumen

Lumen reviews

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Reviews by job title

Mismanagement Personified

Channel Manager

Transforming

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