Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,415 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 670 reviews)); "Schedule is flexible and good for work/life balance" ((in 603 reviews)); "The pay is good and the product line is broad" ((in 457 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 446 reviews)); "Good culture and down to earth coworkers" ((in 181 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 397 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 138 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 137 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What Lumen locations have received the highest employee ratings?

Southfield , Kissimmee , Scottsdale , Boulder , Norcross , Tucson , Jersey City , San Antonio , Ashburn , Irvine

Lumen reviews

3.4

58% would recommend to a friend

(7,766 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Jun 5, 2009

Limited communication kills employee productivity.

Product development

Recommend

CEO approval

Business Outlook

Pros

Embarq is a very flexible work environment with a focus on achievement, not hours - meaning that management is open to flexible hours and time off for family issues.

Cons

We are currently going through a merger, and the flow of information about how it will affect jobs is very limited.

5.0

Mar 25, 2009

CenturyTel is a very good employer with the potential and leadership to improve.

Engineer

Recommend

CEO approval

Business Outlook

Pros

The people I interact with across the company are second to none. Nearly everyone demonstrates a can-do attitude and genuine respect for fellow employees. Ideas that are put forward are taken seriously and received with all due respect and follow-through. The company is providing good information on the pending merger/acquisition of Embarq. People in CenturyTel live the company's guiding principles and are valued for it. Training has been liberally provided on new technologies and operating systems in a timely fashion. The annual employee review process is well developed and ties directly in to the corporate values and principles as well as revenue and expense driving business objectives.

Cons

The acquisition of Embarq is raising the level of anxiety. This is helped by the frequent communications on the status of the joining of the two companies and cultures. Still, these deals do not go down on the premise of adding to or maintaining payroll and benefit costs. In that respect it is no better or worse than most in the industry. If you come from a "small company" culture, the systems and processes may seem like a forest of silos at first. Trying to order something not in the catalog of approved items is not impossible but certainly not a user friendly system to grind your way through.

2.0

Mar 19, 2009

A steady company hindered by counterproduct management.

Director

Recommend

CEO approval

Business Outlook

Pros

CenturyTel is primarily a rural local exchange carrier that is in well into the process of diversifying its product & service offerings. Generally speaking, it has a good reputation with its customers. Because most of its business is in rural areas, it faces few viable competitors.

Cons

CenturyTel is headquartered in Monroe, LA, & most of its senior management is located there. The atmosphere is highly parochial, political, and even toxic, with advancement often depending upon who you know. Regional managers face a distinct career disadvantage since their corporate counterparts are better positioned to take credit for the successes and assign blame for the failures of regional projects.

Viewing 7756 - 7758 of 7,766 Reviews

Jobs at Lumen

Media Relations Senior Manager

Account Manager I - Wholesale

Network Infrastructure Communication Manager

Senior Director Custom Networks Programs

Contract Manager - Strategic

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Limited communication kills employee productivity.

CenturyTel is a very good employer with the potential and leadership to improve.

A steady company hindered by counterproduct management.

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