Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,416 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (153) , Account Manager (148) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 695 reviews)); "Schedule is flexible and good for work/life balance" ((in 607 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 469 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 444 reviews)); "Good culture and down to earth coworkers" ((in 180 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 385 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "Lots of layoffs and re" ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What Lumen locations have received the highest employee ratings?

Southfield , Kissimmee , Scottsdale , Boulder , Norcross , Tucson , Jersey City , San Antonio , Ashburn , Irvine

Lumen reviews

3.4

58% would recommend to a friend

(7,767 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,767 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Jan 14, 2026

Employment Review

Contract manager

Recommend

CEO approval

Business Outlook

Pros

Good benefits, Acceptable pay, and flexible with PTO. Worked Remotely without micromanagement...

Cons

Duties were not what I was told I would be doing. Workload continued to become more and more until eventually it was too much. I didn't feel like the workload was balanced between all teammates. Manager wasn't horrible, but he never took the time to listen quietly before making his remarks. He never took the time to conduct actual quarterly reviews for year end preformance time.... This was disappointing. No training whatsoever. Every single one of the employees does everything they possibly can to get out of doing work or answering any questions, no matter which department... Apparently, they do not offer any type of merit or COLO increases in pay either. When you get hired, the compensation seems acceptable for the work performed- until some time goes by and you are completely bogged down with everything, have little to no help, and no resources at all. Also, no phone or internet reimbursements either.

Lumen Response

4mo

Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. We know how important workload balance, communication, and compensation is, so we're sorry to hear that you faced challenges regarding these subjects. It's our priority to ensure that understanding, respecting, and collaborating with others toward a common goal is at the forefront. We're investing in helping our leaders grow so that we can all succeed together. We're happy to know that you valued our benefits, PTO, and flexible work environment. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for being part of the Lumen team, we wish you all the best with the next step in your career.

3.0

Jan 14, 2026

Lumen: Average Company

Engineer

Recommend

CEO approval

Business Outlook

Pros

Large geographic area of presence for various jobs.

Cons

Uncertain stability with many changes. Partially chaotic environment.

Lumen Response

4mo

Thank you for your transparency about your experience. We appreciate your feedback to help us improve. We recognize that change can lead to a chaotic environment. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you value our presence in terms of job variety. Thank you again for your feedback, we're happy to have you on the team.

5.0

Jan 12, 2026

Best place to work and life balance.

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Best place to work and life balance.

Cons

Limited locations in India only two locations

Lumen Response

4mo

Thank you for sharing your experience with us. Because of feedback like yours, we get better every day. We appreciate your feedback about the India office locations. We recognize that office locations can be challenging. Teamwork is important to us, so we have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. Great to hear that you have enjoyed our work life balance. Thank you for all that you do at Lumen, we're glad to have you on board with us.

Viewing 79 - 81 of 7,767 Reviews

Jobs at Lumen

Media Relations Senior Manager

Project Manager and Planner

Senior Lead ServiceNow Administrator

Network Infrastructure Communication Manager

Account Manager I - Wholesale

Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Employment Review

Lumen: Average Company

Best place to work and life balance.

Jobs at Lumen

Lumen reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Lumen reviews FAQs

Jobs at Lumen