Lumen reviews

3.4

58% would recommend to a friend

(7,770 total reviews)
avatar

Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Dec 26, 2025

Good company

Recommend
CEO approval
Business Outlook

Pros

Good company to work for

Cons

Company is good at network services only. Wants to play in other solutions, but none of the solutions offered can be delivered

avatar
Lumen Response
5mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day. We're glad to hear that you have enjoyed being a part of the Lumen team. We believe in helping everyone to reach their full potential. We recognize that it can be challenging to contribute to other services and solutions. We're focusing on a commitment to learning so we can see challenges, failures and change as opportunities for growth. Thank you again for your feedback, we're happy to have you on the team.
1.0
Dec 22, 2025

Where dreams go to die

Recommend
CEO approval
Business Outlook

Pros

Good core group on my team and overlays supporting.

Cons

Executive leadership is terrible with no vision except hiring individuals who look like the CEO. They talk the talk, but do not walk the walk. Upward mobility is virtually non-existent. Comp plans change yearly making it extremely difficult for Sales to over perform.

avatar
Lumen Response
5mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We're sorry to hear about your time at Lumen. Great to hear that you found value in your team's core group. We're always looking to help everyone to reach their full potential. We care about being vulnerable, promoting authenticity, and empowering others to fully demonstrate trust, please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Best of luck to you in your career.
3.0
Dec 18, 2025

Poor Management

Recommend
CEO approval
Business Outlook

Pros

The co-workers that you work along side are amazing

Cons

Changes that management were not good for the people doing the work and were made to only help themselves.

avatar
Lumen Response
5mo
Thank you for your insight into working at Lumen. We want to hear from people like you to learn how we can do better. Teamwork is part of what makes Lumen a great place to work. We're happy to know that you valued your co-workers. We recognize that change can be challenging. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you again for your feedback, we wish you all the best with the next step in your career.
Viewing 94 - 96 of 7,770 Reviews

Glassdoor has 8,419 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.