Lumen reviews

3.4

58% would recommend to a friend

(7,770 total reviews)
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Kate Johnson

71% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,770 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
5.0
Dec 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Amazing work from office and work from home policy, really good employee benefit programs.

Cons

I have none as of now.

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Lumen Response
6mo
Thank you for sharing your thoughts about our flexible work environment. We have embraced an agile working model for select roles, enabling colleagues to work from home or in a blended, hybrid model. Great to hear that you also enjoy our benefit programs. We're happy to have you on the team.
4.0
Dec 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Multiple departments within each division Opportunity to continue job related education and skills Opportunity to move around within the company

Cons

Payouts to the company take precedence over employee well-being and support Focused on numbers, reporting, and KPIs more than team support and solidarity

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Lumen Response
6mo
Thank you for leaving a thoughtful review about your time at Lumen. We appreciate your feedback. We believe in helping everyone to reach their full potential. We're glad to hear that you have found numerous opportunities for growth with us. We're sorry to read that you have not felt support and solidarity. It's our priority to ensure that teamwork means showing up for each other every day, supporting a no-hero culture, and committing to the team's collective success. Thank you again for your feedback, we wish you all the best with the next step in your career.
4.0
Dec 4, 2025

Decent Enough

Recommend
CEO approval
Business Outlook

Pros

Fairly stable, standard practices and benefits

Cons

Big company silos and difficulties

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Lumen Response
6mo
Thank you for sharing your feedback with us, we value your input. We take compensation seriously. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We're glad you're enjoying our practices and benefits. Understanding, respecting, and collaborating with others toward a common goal is one of our values. Thank you for being part of the Lumen team!
Viewing 103 - 105 of 7,770 Reviews

Glassdoor has 8,419 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.