Is Lumen a good company to work for?

Lumen has an overall rating of 3.3 out of 5, based on over 8,457 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 55% of employees would recommend working at Lumen to a friend and 48% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

55% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (86) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 682 reviews)); "Good work life balance and flexible" ((in 630 reviews)); "The pay is good and the product line is broad" ((in 486 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 437 reviews)); "They also allow (most) employees the opportunity to work from home which is great." ((in 169 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 397 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 161 reviews)); "Lots of layoffs and re" ((in 157 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 140 reviews)); "Poor upper management and stressful" ((in 132 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

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Lumen

Lumen reviews

3.3

55% would recommend to a friend

(1,790 total reviews)

Kate Johnson

67% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

2.9

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

Reviews about "Compensation"

Return to all reviews

5.0

Oct 7, 2024

I like it

Full stack web developer

Recommend

CEO approval

Business Outlook

Pros

Salary, office, people and values

Cons

I do not see any for now

Lumen Response

Thank you for sharing your thoughts. We appreciate your feedback. We hope that you continue to enjoy the work benefits and culture. We're glad to have you on board with us!

1.0

Oct 3, 2024

Not Making Money

Cybersecurity architect

Recommend

CEO approval

Business Outlook

Pros

Ability to work remote People

Cons

Low balled me on salary Tension about company future Disinterested or ambiguous management Unclear direction

3.0

Oct 3, 2024

What I got for 19 years tenure at Lumen

Senior lead marketing analyst

Recommend

CEO approval

Business Outlook

Pros

Innovative Long Tenure Use of advanced modern systems to manage the business Remote work culture Always looking to improve/continuous improvement Lean culture Diverse Workforce Good bonuses Good Severance Packages Many woman leaders

Cons

No yearly raises No care for loyalty of workforce Constant Reorgs New Leadership every six months Cliquey Culture Questionable/Non-Qualified Leadership Trouble Selling Products Constant Layoffs Constant inner struggle between departments Used to feel like a big family but mergers changed culture

Lumen Response

Thank you for taking the time to write a review. We're glad to hear that you enjoyed the work culture and compensation. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.

Viewing 139 - 141 of 1,790 Reviews

Jobs at Lumen

Sr Operations Engineer

Account Director II Enterprise

Senior Lead Software Developer

United States

View job

Senior Director Channel Sales West

Principal ERP Architect

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