Lumen reviews

3.4

57% would recommend to a friend

(7,783 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,783 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Aug 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Higher pay, a lot of opportunities within the company

Cons

Negative culture, no work life balance, non-supportive leadership, successes are not acknowledged, only concerned about dollars and showing how you are making the company money and how fast you can do it

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Lumen Response
5y
Thank you for taking the time to leave a review. We have been diligently working to ensure we have a positive, inclusive and employee centric culture through our One Company One Culture philosophy. As a current employee if you would like to discuss specific concerns you can contact us at CTLHRActionTeam@centurylink.com.
1.0
Apr 29, 2020
Recommend
CEO approval
Business Outlook

Pros

good benefits and salary depends on team how your work life balance is

Cons

Every few months there is a layoff scare, no job security, no exposure to future plans, always budget issues on anything you want to do

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Lumen Response
6y
CenturyLink has a history of growth through acquisitions. As the needs of the business change to meet market demands; we must evaluate our workforce and transform accordingly, to ensure we are able to meet the markets needs and remain an industry leader. Unfortunately, at times that means lay-offs and/or reorganizations, are needed to drive our transformation. Those decisions are difficult and are not something we take lightly.
1.0
Apr 2, 2020
Recommend
CEO approval
Business Outlook

Pros

They hired very quickly - one cup of coffee then a 20 Min meeting with VP.

Cons

Sexism and racism is common and defended to the end. Failing male, white christian reps will be handed your account deals and sales to protect them from dismissal even when they don't have relationships with the clients. They also "lost" my commissions for a year and my boss put sales into his own line by "accident" but some how could not fix it.

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Lumen Response
6y
We have no tolerance for sexism, racism, nepotism etc. in the workplace, and take those allegations seriously. We have several avenues for employees to raise concerns and have a zero-retaliation policy. We are sorry to learn that your experience did not align with our standards and expectations
Viewing 157 - 159 of 7,783 Reviews

Glassdoor has 8,433 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.