Lumen reviews

3.4

57% would recommend to a friend

(7,785 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Feb 4, 2014
Recommend
CEO approval
Business Outlook

Pros

The job is challenging and fun. Lots of exposure to new technology.

Cons

Underpaid. Very few opportunities for upward mobility. Loads of political nonsense leftover from the 80's. People are usually promoted or hired from within based on the "good ol boy" system or the number of years they have at the company (which is a completely irrelevant factor in determining if someone is right for a position...I have been in the industry for 15 years so I am not being biased). Senior management is still operating under the premise that workers should be satisfied just to keep their jobs in our current market, instead of rewarding performance with merit increases or even appropriate pay for the position. Pay overall is considerably lower than the going rates across the market.

1.0
Sep 18, 2013
Recommend
CEO approval
Business Outlook

Pros

The only "pro" is that they had decent insurance benefits.

Cons

Micromanagement, lack of management support, unrealistic sales goals, revolving door mentalities, poor training, too many meetings, change in policies by the hour, and incredibly slow installation team and unskilled tech support.

1.0
Feb 23, 2013
Recommend
CEO approval
Business Outlook

Pros

There are a few good people that have not left due to VPs poor management skills (bullying, tantrums, disorganization, bad judge of character)

Cons

An intelligent good group of people foresaken by senior management. VP has been with company for decades - mgmnt and HR aware of abuse but dont care. All they care about is the bottom line. People are miserable and scared

Viewing 229 - 231 of 7,785 Reviews

Glassdoor has 8,435 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.