Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,432 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 57% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 663 reviews)); "Good Work Life Balance and WFH" ((in 625 reviews)); "The pay is good and the product line is broad" ((in 464 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 445 reviews)); "Good culture and down to earth coworkers" ((in 177 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 391 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 158 reviews)); "Lots of layoffs and re" ((in 152 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 139 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Omaha , Dallas , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews

5.0

Jul 9, 2025

Very good company

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Teammates are so helpful. Always can give out helping hands.

Cons

Complicated and long process. some changes are not productive to the team.

Lumen Response

11mo

Thank you for taking the time to share a review. We're happy to hear that your experience at Lumen has been positive, and you find your colleagues to be supportive and friendly. Lumen is committed to creating a supportive culture that prioritizes empowerment of our team members. We also appreciate your feedback. We're always looking to improve, so input like yours is always needed. Thank you again for the review and all the hard work you do with us!

4.0

Jul 8, 2025

Great Workplace at Lumen

Senior lead technical program manager

Recommend

CEO approval

Business Outlook

Pros

Remote work; very collaborative; management empowerment

Cons

Lack of discussion regarding career path/growth

Lumen Response

11mo

Thank you for taking the time to write a review. We're happy to hear that your experience at Lumen has been positive and empowering! At Lumen, we're proud to provide a number of programs dedicated to helping our employees thrive. We encourage you to share your eagerness to grow with your manager. Thank you again for your review and all the work you do with us!

5.0

Jul 7, 2025

Excellent

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great Culture, pay and job

Cons

I do not have any. great work life balance

Lumen Response

11mo

Thank you for taking the time to share a review of your experience at Lumen. We're delighted to hear that you enjoyed your time with us. Thank you for the eight years at Lumen, and we wish you the best of luck with the next steps in your career!

Viewing 232 - 234 of 7,782 Reviews

Jobs at Lumen

CMMC Compliance Analyst

Manager VPN with AI & Digital Operations

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