Lumen reviews

Management does not have a clear direction. Inconsistent work practices. No phone number for HR or IT. You must put in a ticket which is usually closed without contact, so it takes multiple attempts to get assistance.

A company driven by greed, avarice, and a complete disregard for the actual needs of customers, as well as a prejudicial dismissal of proper infrastructure maintenance and properly trained staff organization wide. Lackluster and often inoperable remote diagnostic tools for their customer service/repair departments, and a disgustingly high usage of off shore foreign agents and therefore often unintelligible and under trained technicians, which is bad for the U.S. Economy and is a significant contributor to customer dissatisfaction; besides the poor service quality and reliability of their line of products. Also, a focus on diversity, equity and inclusion is perverse and corruptive atmosphere that is rotting the company from within.