Is Lumen a good company to work for?

Lumen has an overall rating of 3.3 out of 5, based on over 8,457 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 55% of employees would recommend working at Lumen to a friend and 48% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

55% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (150) , Manager (102) , Network Technician (86) , Project Manager (86) , Customer Service Representative (84) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (59) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 682 reviews)); "Good work life balance and flexible" ((in 630 reviews)); "The pay is good and the product line is broad" ((in 486 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 437 reviews)); "They also allow (most) employees the opportunity to work from home which is great." ((in 169 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 397 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 161 reviews)); "Lots of layoffs and re" ((in 157 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 140 reviews)); "Poor upper management and stressful" ((in 132 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Dallas , Omaha , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.3

55% would recommend to a friend

(1,790 total reviews)

Kate Johnson

67% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

2.9

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

Reviews about "Compensation"

Return to all reviews

3.0

Jan 9, 2024

Tech Recruiter

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Many positions are work from home roles

Cons

It's more likely than not that you will go year after year without a pay raise or annual merit increase.

Lumen Response

2y

Thank you for taking the time to leave us a review. We have built an equitable, pay-for-performance compensation plan where our employees are rewarded for their results. Our Compensation team regularly conducts market reviews to ensure Lumen pay is market competitive. We are happy to see you enjoyed your work-life balance while employed at Lumen.

4.0

Jan 8, 2024

Telecom tech provider trying to modernize it's portfolio

Senior lead/manager

Recommend

CEO approval

Business Outlook

Pros

Lumen pays an average salary in the industry, tries to promote from within, and is in a fast paced ever changing industry. My manager let me 'run my business' in regards to leveraging my experience and placing me in projects that fit my strengths. I had a lot of expertise in my position and leveraged that to drive successful project implementations. The benefits package is pretty good with group health plans, retirement, and other perks like discounts with partner company products and services.

Cons

New hires would sometimes make more than a comparable existing employee with years of experience. There was no manager involvement in the last reduction in workforce, it seems to have been based on age and pay, there was no explanation from the stranger who called me to let me know. The company continually tries to reinvent it's image and business focus, so it needs a strong leader to help drive the changes necessary to move forward. Hopefully the new CEO will be able to turn the company into a leaner, more profitable service provider.

Lumen Response

2y

Thank you for taking the time to leave us a review. We are happy to see you recommend Lumen as a place to work! We continue to work hard on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience and continue to meet our customers’ unique demands.

4.0

Dec 31, 2023

Definitely not the worst; I was treated fairly

Acct manager ii mass markets

Recommend

CEO approval

Business Outlook

Pros

Good pay; allowed to take PTO; people are cool; managers were some good people;

Cons

My department poorly managed; Sales Manager never sold anything in his life; set us up for failure; too many mid-level manager got their jobs because they have been there, not on merit

Lumen Response

2y

Thank you for your review and feedback. We are happy to see you recommend Lumen to others and had a positive experience with the Lumen culture.

Viewing 247 - 249 of 1,790 Reviews

Jobs at Lumen

Policy Enablement Manager

Network Inventory GIS Engineer

Account Manager Senior - Inside Public Sector

CMMC Compliance Analyst

Lumen

Lumen reviews

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Reviews about "Compensation"

Tech Recruiter

Telecom tech provider trying to modernize it's portfolio

Definitely not the worst; I was treated fairly

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