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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,785 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.3

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Jan 3, 2023

      Too many chiefs, not enough Indians

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits were good but quite expensive, pay was decent but not great for those who’ve dedicated the majority of their life to the company who only sees the employees as a number. It didn’t used to be that way. It was once an amazing place— that’s long gone.

      Cons

      Systems were outdated, company moving backwards instead of forward. Everyone is confused. Contractors training new hires, implementing change after change and just throwing them at the wall to see what sticks. Lots of talk but little action. When action is implemented, it doesn’t last. Lots of turnover. It seems everyone just guesses—uncertainty everywhere.

      avatar
      Lumen Response
      3y
      Thank you for taking the time to leave us a review. Lumen emphasizes our benefit offerings and has worked hard to keep our benefits competitive and affordable. We continue to work hard on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience, meet our customers’ unique demands and move Lumen forward.
      2.0
      Jul 26, 2022

      TOGETHER WE BARGAIN, ALONE WE BEG.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Maybe PTO and holidays - I think that is about it.

      Cons

      First off, I was told not to even try to organize or management will hang me. -- That's illegal. Terrible systems. No raises - not joking they literally don't believe in them. And for performance-based raises, they have an arbitrary system where they can basically tell you to shove off if you ever ask for one. Arbitrary bonus system where they can choose how much to fund it No cost of living raises. No location-based payment big city or rural south same wages. Too many systems and half don't work. Wages are horrible.

      Viewing 256 - 258 of 7,785 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,435 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.