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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,788 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      8K reviews
      1.0
      Dec 13, 2020

      Lumen...not too bright

      Managed services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers, lunch time, break time, and time to go home. Was once a great place to work, but Level3 has ruined any joy & pride there once was.

      Cons

      Incredibly inept leadership Non-existent teamwork Favoritism is rampant...the good old boy network runs deep. Pay raise is only for the chosen few...repeat favoritism. No direction or structure...the only constant. Resources are provided to the chosen few...so they can shine.

      avatar
      Lumen Response
      5y
      Thank you for taking the time to leave us a review. We have been working hard on our digital transformation and have a team focused on the employee experience and ensuring that Lumen remains a great place to work. We are sorry to see you are not enjoying your time working here. As a current employee if you would like to discuss specific concerns you can contact us at CTLHRActionTeam@lumen.com.
      1.0
      Sep 19, 2020

      Confused/off-track

      Analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Days off, holidays, vacation & bad coffee

      Cons

      Management, no vision, employee equipment & toxic environment

      avatar
      Lumen Response
      5y
      Thank you for leaving a review. We are excited about our company’s new brand, Lumen. This is much more than just a new brand identity for us. It represents a new purpose – furthering human progress through technology. This new identity reinforces our position as a global technology leader and builds on our rich history of developing and advancing technologies to benefit our customers.
      1.0
      Aug 26, 2020

      Poor company

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is steady work if you don't plan on going anywhere

      Cons

      Everything else. Culture is dead.

      avatar
      Lumen Response
      5y
      Thank you for leaving a review. We take great pride in our One Company One Culture vision, and our leaders have done a great job instilling these values and practices throughout the organization. We are sorry to see you did not enjoy working here.
      Viewing 283 - 285 of 7,788 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,438 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.