Lush reviews

3.7

55% would recommend to a friend

(2,224 total reviews)
avatar

Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Aug 15, 2016
Recommend
CEO approval
Business Outlook

Pros

Looking back at when I opened the store, great atmosphere, excitement and full on support from management was received. Full informative training days were an absolute blast. Great ethics, London living wage & 50% discount.

Cons

- Constant changes in management have caused communication problems. Stop hiring incompetent supervisors who end up leaving after a short while! Poor communication among staff members, things that should be included in weekly newsletters are always missed out. New recruits are working with no prior training dropping the standards. It's just not a great vibe anymore. Some managers are very patronising (e.g. Someone who's name starts with H) and recent cash discrepancies have created a culture of distrust and have generally been making staff's lives miserable.. For example we have to stay behind after our shift has ended just because the cash team haven't taken us off tills on time. Also, we throw away ridiculous amounts of bath products everyday, and staff aren't allowed to take them home like we use to be able to.

avatar
Lush Response
9y
Thank you for taking the time to add your feedback here. It is really important to us that we understand the experiences of our staff. We take on board your comments and would welcome further feedback. Please feel free to email retail.support@lush.co.uk
1.0
Jul 12, 2025

From Lush to Loathe

Recommend
CEO approval
Business Outlook

Pros

2 Free products a month & that’s about it

Cons

- managers are rude and pushy - business oriented, rather than people - green washing - wasteful company - made huge redundancies (no job security) - not bothered about staff well-being or security - sometimes finishing later than you are told - staff (sales included) are made to do stocktake which can mean you don’t leave until nearly midnight

Viewing 304 - 306 of 2,224 Reviews

Glassdoor has 2,768 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.