Lush reviews

3.6

55% would recommend to a friend

(2,222 total reviews)
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Mark Constantine

52% approve of CEO

35% positive business outlook

Lush has an employee rating of 3.6 out of 5 stars, based on 2,222 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Jul 15, 2023

Forever Lushie

Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling Everybody is so understanding and kind PTO/well-being time/PTO on your birthday Always smelling good Learn about how different ingredients work Working for good causes

Cons

——- I honestly really love my job it’s great for my mental health I do feel a bit salesy at times with reapproaching guests but some guests appreciate it

3.0
Jul 5, 2023
Recommend
CEO approval
Business Outlook

Pros

-Good connections with customers, being able to write off an item as an act of kindness for someone if they're having a bad day. -Bonus Pay -50% discount -Taking home free items -can be a fun work environment, more lax than most retail in some ways

Cons

-green washing -company seems like they would prioritize their employees or the customers over money but they don't hold up to that -even if you've worked here for years it is so hard to move up to a management position unless you are as money hungry as the hire ups :) -promised a reevaluation of company wide pay according to cost of living but they dropped the ball and blamed the shops for our sales being low instead of taking accountability for the fact that they don't use social media anymore to promote products therefore preventing us from driving sales properly and effectively -had a horrible manager and when they were reported by almost my whole team lush did not terminate them, but instead basically made it obvious that someone or the whole team reported them so they retaliated by lying to us and being even worse until they eventually quit of their own accord -sales tactics are so extra sometimes and scare off customers because of the constant expectation to be by their side at all times to force (sorry- *encourage*) sales -such a catty work environment in so many ways -favoritism and prioritization of bigger shops which is understandable but not to the severe degree that they have -idek so many more cons but can't think of more right now

Viewing 103 - 105 of 2,222 Reviews

Glassdoor has 2,766 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.