Lush reviews

3.6

55% would recommend to a friend

(2,221 total reviews)
avatar

Mark Constantine

52% approve of CEO

35% positive business outlook

Lush has an employee rating of 3.6 out of 5 stars, based on 2,221 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Jan 22, 2017

Lush

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There ok as employers go

Cons

They like to consider themselves as ethical

1.0
Jan 19, 2017
Recommend
CEO approval
Business Outlook

Pros

50% Discount on most of the products is great if you love Lush. Some lovely staff. They make an effort to ensure ingredients are ethically sourced, not tested on animals and vegetarian/vegan Some opportunities for training, though these are not open to everyone.

Cons

Bullying - I handed in my notice due to long term problems with bullying from the manager. Several members of staff reported the manager for bullying to the People Support team but nothing was done. They told me that they don't keep records of phone calls (4 were made that I'm aware of), and showed no concern over the bullying and continued aggressive behaviour of the manager. Very clique. Lots of immature behavior, especially within the management team - talking about people behind their back (name calling etc), shouting at staff and reducing them to tears (I could name 6 staff including myself who have been aggressively shouted at and cried as a result) etc. Some members of management making inappropriate comments about staff regarding their intelligence, personality or sexual orientation. The manager at one point started to listen to staff while they were having a private conversation and told me I should pretend she wasn't there. I also caught her going through staff belongings with no justification. There is clearly no respect for the team. Favoritism - some staff can do/wear whatever they like while others are shouted at for trivial things. If the manager likes you, you can get away with almost anything. No systems in place to support staff. After two and a half years of putting up with the bullying and stress I felt I had no choice but to hand in my notice and move on. Shame really when I joined the company on the understanding they were 'ethical'. Lots of sickness in the store, some were due to stress. Filthy staff room - I used to eat outside when I could, the drains stank and bowls, cups etc would often sit there unwashed for days.

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Glassdoor has 2,765 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.