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      Lush

      Engaged Employer

      Lush reviews

      3.6

      57% would recommend to a friend

      (2,218 total reviews)
      avatar

      Mark Constantine

      52% approve of CEO

      36% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.0

      Senior management

      3.0

      Career opportunities

      Lush has an employee rating of 3.6 out of 5 stars, based on 2,218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      Jul 13, 2016

      Woes of a stock boy

      Stock assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      50% discount and very accommodating staff. Lush are really paving the way forward in equality and diversity and although I didn't personally benefit from this, the staff and company policies are really generous. The work wasn't particularly stress full either - delivery days were busy and Christmas was pretty nightmarish but Jan - November, fine.

      Cons

      I was restricted on speaking to customers and actively told not to do so. That then went onto being told not to speak to other members of staff unless it's about the work. I felt like an unvalued cog, and the workload was made out to be far more stressful than it was - I had days so quiet that I cleaned out all the cabinets in the back and bleached them. Not part of job description, just something to do.

      avatar
      Lush Response
      9y
      Hello, Thank you for your honest review here and I am glad to hear that you enjoyed your time at Lush. There is a lot of cleaning involved in the role that you were doing, it's important to us that our fresh products are stored in the best condition possible, but understand that this is not always the best part of the role. Thank you for taking the time to respond, your feedback is really valuable to us.
      4.0
      Jul 4, 2016

      Fun and vibrant retail sales experience

      Retail sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Store Managers are always highly supportive and friendly. As retail sales assistants, we are all trained to be friendly and supportive of each other, and cultivate a fun and welcoming environment, to welcome our guests and cater for them in the best way possible. The lovely retail staff are a big reason why this job is fun. This job requires you to learn the details of the products in order to convey them accurately to the consumer. It also requires you to manually demonstrate the product on the consumer or in the shop. This job is great for you to practise thinking on the spot when greeting and dealing with customers. The more sales you make, the more you can get a small monthly bonus.

      Cons

      Some days, the hours get very long and tiring - it's manual work on your feet for the day after all. As retail sales assistants, we aren't given much of a break time. For a full 8-hour work period, we get 50 minutes break-time - and depending on how many staff are there on the day, it's not as flexible to divide into small breaks to your preference.

      4.0
      Jun 29, 2016

      Lush Oxford Street

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hours and days. London Living wage employer. great discount.

      Cons

      Mixed feelings. A lot has changed recently. Very different from working in any other Lush Shop. Management need to sort themselves out. Very unorganised. Standards have dropped with new staff and no training is being given before they go out onto the shop floor.

      Viewing 2116 - 2118 of 2,218 Reviews
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      Glassdoor has 2,761 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.