Luxoft reviews

3.7

70% would recommend to a friend

(4,640 total reviews)
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Dmitri Loshchinin

72% approve of CEO

52% positive business outlook

Luxoft has an employee rating of 3.7 out of 5 stars, based on 4,640 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Luxoft employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews
4.0
Feb 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance (depends on project) Opportunities to learn and grow Stable company with structured processes

Cons

Bureaucracy slows things down Salary growth can be slow Some projects have outdated tech stacks Limited flexibility in project choice

5.0
Feb 18, 2025

-

Recommend
CEO approval
Business Outlook

Pros

Excellent support from senior Work life balance

Cons

nothing for now all good

3.0
Feb 17, 2025

Review

Recommend
CEO approval
Business Outlook

Pros

Responsive Support: The Level 1 support team promptly addresses queries, ensuring minimal downtime for users. Their fast response time is commendable. User-Friendly Interface: The tools and software provided are intuitive, making it easier for users to navigate and utilize self-service options, thereby reducing the need for constant assistance. Dedicated Staff: The level 1 support team is knowledgeable and dedicated, demonstrating a genuine willingness to help and resolve issues effectively. Comprehensive Training: Staff undergoes thorough training, ensuring they are well-equipped to handle a variety of common issues faced by users. Clear Communication: Support representatives communicate clearly and effectively, providing users with understandable instructions and updates regarding their queries.

Cons

Limited Issue Resolution: Some complex issues may require escalation to higher-level support, leading to longer resolution times and potential frustrations for users. Standardized Solutions: The reliance on standardized troubleshooting steps may not always address unique user problems effectively, potentially leading to repeated interactions for the same issue. Variable Response Quality: There can be inconsistencies in the quality of responses received from different team members, which may impact user satisfaction. Overwhelmed During Peak Times: The service desk may become overwhelmed during peak hours, leading to longer wait times for users needing assistance. Lack of Proactive Support: There can be a missed opportunity for proactive communication regarding known issues or system outages, leaving users unaware of potential problems until they arise.

Viewing 442 - 444 of 4,640 Reviews

Glassdoor has 5,402 Luxoft reviews submitted anonymously by Luxoft employees. Read employee reviews and ratings on Glassdoor to decide if Luxoft is right for you.