Lyft reviews

3.8

72% would recommend to a friend

(2,149 total reviews)
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David Risher

62% approve of CEO

50% positive business outlook

Lyft has an employee rating of 3.8 out of 5 stars, based on 2,149 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lyft employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jul 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Make your own hours (wouldn't do it otherwise)

Cons

They tell the IRS an artificially low mileage so they can greenwash. Any driver who wants to make money turns off their app as they drive to the hot spots (the bonuses disappear when they know drivers are heading towards the zones), and Lyft doesn't count those miles or the miles you drive to get back to the airport or the center of the city, or when you drop off a passenger in a bad neighborhood and want to not pick up drug dealers. I got audited when my miles that I actual put on my car and Lyft's mileage report didn't match. The IRS then disallowed 2 years of water, mints and puke bags and half my mileage and cost me about $18k - basically all the profit I had made driving drunks around Portland for 2 years, and wouldn't help with the IRS. They don't tell you that an "independent business" needs to keep a log of their own daily miles and Jan. 1st- Dec. 31st odometer readings for the IRS to counter their lies. Or that the City of Portland wants tax money too. They just tell you to go get the business license - they don't say why. Be your own bouncer - feels totally safe for a lady driver to make creepy drunks get out in the middle of nowhere. And, they conveniently get creepy when they're almost home so if you cancel the ride - you drove them for free and you don't get to rate them (so they can do it to the next person). Those miles don't count towards your tax info either. Vomit Dogs, doesn't matter whether you're allergic or scared or not. So drivers' disabilities don't count. Passengers break your car and don't tell you so you don't know whom to make a claim against. You get to eat that cost. Lyft continually changed the percentage the drivers kept, and became increasingly murky about what the split was. Lack of transparency got crazy, and they somehow kept more of the money, even though the drivers get taxed on it. They say they provide insurance, but read the fine print! It doesn't count if you're in between passengers, and the deductible is crazy high. Like, if I had $2,500 laying around, would I need to drive drunken strangers around in my private car? And, they are evasive if you ask directly if you need commercial or rideshare insurance. They don't want to tell you that if your insurance company (or the bank that holds your car note!) finds out, you can get cancelled (or your car repossessed)! They give coupons and vouchers away all the time, so you keep getting passengers who won't tip and some who are getting streeted from the psych ward. Makes Lyft look great and charitable, but they're not the ones in the car with unstable people who can't tell you their address or what day of the week it is.

1.0
Jan 29, 2023

Toxic

Recommend
CEO approval
Business Outlook

Pros

Benefits - insurance and PTO (you’ll need it because your sanity will be snatched)

Cons

This is a very toxic work environment. Leadership is a joke - seriously. I think they all just chill and grocery shop during the day then complain that they have too many people to Manager (usually 4-5 ppl). The bar is incredibly low for leadership at lyft. I’ve never seen anything like it. Nothing is expected of them and when cuts come - they’ll cut the entire workforce (which has happened) before they let the lousy managers go. They are NOT subject matter experts and are not expected to know anything.

2.0
Oct 18, 2022

Misleading and Toxic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Perks are good. That's it

Cons

Where to begin... First and foremost, I would hope anyone in HR would read this: I make this very loud and clear when people say this place is toxic, it is TOXIC. Management doesn't intervene into coworker quarrels unless someone from HR brings up a complain from an employee and then that's where they intervene. There is also issues with management that support the kind of people who do barely the bare minimum and give flack for those who go the extra mile to prove themselves as actual employees that want to work to do better. I've had issues amongst colleagues that plot and snitch behind their fellow colleagues to bring them down just because those people don't want to do better themselves. Lyft promotes the idea of "everyone is a family", "unity", "solidarity", and other buzzwords to reel in candidates to work for them. What they really do is not what they say they do. There is no one to oversee how employees are treating other employees like enemies and it makes it hard for those who want to change the tide in the workplace, feel threatened, anxious, and demoralized. Nepotism, lack of integrity, maturity, and yet they make us take all those dumb video trainings to not condone that.

Viewing 88 - 90 of 2,149 Reviews

Glassdoor has 5,585 Lyft reviews submitted anonymously by Lyft employees. Read employee reviews and ratings on Glassdoor to decide if Lyft is right for you.