Lyft reviews

Management is potentially the most inefficient, inept, and ignorant group of people that I have had the misfortune of having as supervisors. Hiring Team Leads who are outside hires with zero experience/background in anything Lyft/Technology/Transportation led to an environment that caused deception and flagrant violations of their own code of conduct. All of this occurred while I was employed at Lyft, sexual harassment, hostile workplace, and discrimination based on sex, race, etc. HR is inefficient and ineffective because the HR persons did not care for, listen to, or protect employees concerns. Those that went to HR were retaliated against by their supervisors with zero fear of consequence. Upward mobility happens only if you are a member of the “Good ole boy” team. Unqualified persons were promoted with regular occurrence. This hiring practice caused a backlog of tickets needing to be seen and resolved. On three different occasions the backlog was reduced to zero tickets with agents in available waiting to take a call. Again because leadership was unable to manage with any effectiveness the backlog would grow again.

- No growth I have a BA and have been here for two-and-a-half years and I make less per hour than the day I started. I switched regions from SF to LA, but have been told I’m “killing it” maybe a thousand times, and after a year-and-a-half on the SoCal team as one of the top performing CA’s (with a BA), I still am 50 cents short of the rate I started at. Last performance evaluation I received a 50 cent raise when I had been asking for a dollar raise for six months, now a year, and Lyft has done NOTHING for me as an employee to increase my compensation and growth within the company, despite my consistent top performance. The best part is the way the company is structured, I have to wait until February just for a shot at a promotion or raise, no matter what work I put in. This company has TERRIBLE GROWTH and DOES NOT compensate its employees for the value we bring. - Compensation is too low I am part of a top-ten performing team in the nation. I’ve never seen one bonus come my way and employees who have put in years of work received less than a dollar raise. Terrible compensation for the value we bring. - Work out of Pep Boys I’ve been working out of pep boys for more than two years, while being underpaid. Do yourself a favor and avoid working for Lyft out of Pep Boy’s. - Too much competition This isn’t a startup anymore, the company is full of employees competing to move up because there aren’t enough business needs to promote CA’s. - Fake values One of Lyft’s values is “Make it Happen!” Seeing as I’ve been fighting for a $1/hr raise for over one year, after already making that amount, putting in more than two years at the same company, consistently performing at the top of our team AND I have a BA, this company value is simply fake and not real. Lyft can’t “make it happen” for most of its drivers or employees, but likes to say these words for marketing purposes and to look cool. - Lack of Support We had support channels, which we use daily for support cases we work on for Lyft drivers, but they took them down. I’ve had to keep drivers waiting for hours since this change because certain support cases require word from higher up people, who may be unavailable. The old channel had agents constantly responding to requests, which keeps wait times low for drivers and thus happier drivers. - Support screws drivers all the time I’ve seen so many drivers screwed and not receive bonuses. I’ve had a driver wait an hour-and-a-half for a $5 cancellation fee she felt she deserved, but she was denied. I’ve worked with drivers who waited over 30 minutes for a pickup that didn’t receive a cancellation fee, which I wasn’t able to grant. This is far too common now and I see drivers consistently getting screwed out of cancellation fees and other bonuses. Drivers are also being deactivated at a much higher rate now, so get excited for angry drivers and frustrating support cases. - No understanding of how to grow As I mentioned, I have a BA, am told I’m one of the top ppl on my team, have excellent numbers, and I have NO IDEA how to get promoted. Because of the structure at Lyft, February is the time to get a promotion and if you miss it, you’re screwed until next year, unless a brand new business need develops. Lyft loves talking about all the opportunities to come and all the growth, but we CA’s have no clue how to get there. It used to be about taking projects (outside of the standard job duty) but now they want to make it about numbers... If that’s the case, I should be promoted one year ago. Being a Community Associate is a GIANT waste of time. Be careful or you might end up like me, unhappy being told you’re so great, while receiving no additional compensation bonuses or raises. If working in a Pep Boy’s for years sounds like fun and 50 cents sounds like a good raise to you, then apply for Lyft to be a CA.