MAM Software reviews about "training"

The cons definitely outweigh the pros in my opinion. If you’re looking for somewhere to just pocket your money and not enjoy..you can have it. -management -> trash Explanation: management is super knowledgeable, no doubt about it. But when it comes to managing people and leading a team (at least the tech support manager) there is a lack of professionalism, and leadership. There is a certain way to guide, approach, and lead people and for each category, if the scale was 1-10 that specific manager would get 0s across the board. The way that he speaks to his staff, and handles situations is toxic, irrational, and rude. When approached about it the response has been (multiple times) “that’s just how we do things here”. What a way to lead and manage your team. Keep it up. (And it’s not just him - to be fair - I’ve seen people get literally cursed out by other higher ups as well). It’s unprofessional, and demeaning. Note to the company: do better. -HR -> trash Explanation: There were various incidents where I could have gone to HR, and I would have if I were comfortable. But the same toxicity that management has..HR has unfortunately been contaminated as well, oh man :( When an incident takes places (no matter how big, or how small), and it is addressed by HR there is a level of confidentiality that has to be maintained. You don’t address an issue and then announce (especially to another department) what came of that conversation, or even that a conversation was had. And that’s exactly what was done. Again, lack of professionalism in my opinion. So I was never about to waste my time there. -environment /culture-> trash Explanation: My former coworkers here, awesome. I had a team that was willing to help with anything I had questions about. However, that was my team..a team of about 6 I believe. Being in the office overall felt like I was constantly in an episode of Gossip Girl. That’s all everyone ever did. Was gossip and whisper and then be buddy buddy with the person who was just their topic of discussion. People from other departments coming in and out, whispering in the managers ear, next thing you know you’re getting chewed out (not privately either) about something that you had no chance to explain. Side bar: They have a habit of hiring people who are under qualified (and then training them up) for the job just to pay them less than what they SHOULD be making based on what the positions entail, or hiring people fresh out of school who have had little to no experience. From my observation, those people have no clue that they deserve more money, and that there are healthier/better work environments available.

But when people with 10-20 years experience are getting hired at $10-15K more, it shows they don't value experience and won't offer salary increases readily. Benefits are awful, because the incompetent maniacal HR person wants to appease remote employees. Training is nonexistent. I had hopes for it when they hired a knowledgeable training manager, but lost confidence when they fired her for no reason two months later. Replacements are doing nothing to advance us. Management hides behind doors and doesn't listen to lineworkers. No place to eat except your desk or car (unhealthy). Expected to work OT without compensation.

Little support from Management, little training and resources provided

Management: Lack of Communication. Lack of Professionalism No Leadership -managers are instructed to belittle employees and offer minimal assistance (sad but true). If you ask for help you're told to "Figure It Out". Instead of being leaders, motivators and support to your front-line staff, they're instructed to be the opposite... Criticize above praise Career Advancement: There is no opportunity for advancement. "Where you start - you finish". If you work with support there is only 1-Tier. There are employees that do not answer phones, have exponential knowledge of the software, others reach out to when they cannot resolve an incident, they are not considered 2nd-Tier. -What does one have to aspire to? Managers will never advance, which means techs will never become a manager. Sounds like a dead end position to me Pay Rate and Schedule: Severely Underpaid. No Incentives Pay Increase & Bonuses -If you don't have any responsibilities (rent/mortgage/auto/education) the rate of pay is acceptable. When you're being underpaid and your pay schedule is unfavorable that makes it extremely difficult to manage those bills and responsibilities.. Bonuses and pay increases are a joke, unless you're a part of the management team or higher. The discrepancy between management and other staff is remarkable. Office Culture: The culture of any business or department is created by management. The culture of the office is poor. The management is rude and unprofessional. They would rather embarrass you in front of the entire company by singling you out via company wide emails instead of simply speaking to you directly. Again, criticize above praise attitude/mindset. The same team management is there to lead and support they will walk by you without even acknowledging your existence. It's already a stressful job due to the complexity of the software, combine that with terrible attitudes and you have a poor work environment. Work Life Balance: You will have mandatory, rotating weekend hours. The day you work, Saturday or Sunday is an 11 hour workday. I'll leave it at that Training: Unfortunately there is no formal training. In all fairness, they did begin giving some form of training. Prior to, the training involved you shadowing another employee that is equally confused and ignorant to the software as you are. If you ask management for assistance you may be instructed to "Check Salesforce", use the "process", but the "process" never responds. Retention: During my time at the company there have been 30+ people that have left the company. There is something flawed within the team and or system. People leave poor management, not bad companies.

Lack of good management. HR terrible. Training terrible. Work you to the bone with no thanks. I worked for the company almost 10yrs. Once management was taken over by the UK, everything went downhill. Changed a lot of policies and rules around. Customers were upset. Was getting micromanaged from multiple people across the pond in the UK. Just not a great place to work. I am glad I was able to get out before it got worse. From what I hear, they cracked more whips and it's a revolving door. That's what they get. Oh, forgot to mention. I was with the company almost 10yrs. I started off with one job title, left with the same title. What this means, you are in DEAD end job. No advancement. Felt like the Walking Dead in there. No thanks.

Forced to take global paycut by new company owners under threat of redundancy No training, ever, even if you ask or are promised it Old technology in every product and no desire to move to anything newer Management that are clueless and lie to you