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MAPFRE Insurance

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MAPFRE Insurance Customer Service Representative II reviews

3.8

100% would recommend to a friend

(5 total reviews)
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Jaime Tamayo

Not enough data to show CEO approval

100% positive business outlook

Ratings by category

5.0

Culture & values

4.8

Diversity & inclusion

4.8

Compensation and benefits

4.7

Career opportunities

3.9

Senior management

2.9

Work/Life balance

Ratings by demographic groups

Reviews by job title

5 reviews
2.0
Jul 13, 2022

Micromanaging

Customer service representative ii
Recommend
CEO approval
Business Outlook

Pros

Good company culture and pride Very organized training

Cons

Micromanaging was a challenge, I felt like I couldn't even go to the bathroom without being tracked

4.0
Apr 11, 2022

Great place

Customer service representative ii
Recommend
CEO approval
Business Outlook

Pros

Management is mostly always available to help, I’m comfortable going to them if I have problems or questions. Lots of opportunity for growth new jobs are always posted.

Cons

Calls can come in all at once sometimes, you may be assigned to multiple phone skills and they don’t ask if you want to be trained they tell you when you’re training and that’s it. PTO system is frustrating, you are only allowed so many hours per year and if you go over that you risk termination regardless of the reason. You’re expected to not go over 2 minutes when notating after a call, if you go over it will ruin your stats. Pushy when it comes to making goals.

5.0
Apr 22, 2016

GREAT VALUES AND TRAINING

Customer service representative ii
Recommend
CEO approval
Business Outlook

Pros

Best training program for new hires in my 28 years of experience. Excellent and clearly communicated corporate values. I felt truly welcome in my new department. My supervisor has been tremendously supportive of my career advancement.

Cons

There is no onsite fitness facility or child care. Nothing else to really speak of in a negative way.

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MAPFRE Insurance Response
10y
Thank you for recognizing our investment in and support of new hires. We believe our Start Smart new employee orientation and training programs are valuable and we're happy to hear you think so too! MAPFRE Insurance employees receive discounts at a number of local and national businesses, fitness places included, so check out the intranet for info in case there is one close to you.
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Glassdoor has 419 MAPFRE Insurance reviews submitted anonymously by MAPFRE Insurance employees. Read employee reviews and ratings on Glassdoor to decide if MAPFRE Insurance is right for you.