MAPFRE Insurance reviews about "training"

This is a glorified call center position. You are expected to handle heavy call volume while still managing to work your own claims. This is leads to claims sitting for days not being touched because you are too busy answering back to back calls. This leads to MORE calls from angry customers, upset that they haven't heard from anyone about their claim. Don't worry, Mapfre doesn't care-as long as the phones are answered. This is the most unorganized, inefficient way of claims handling I have ever experienced. I won't start on the training and the feeling of being thrown into the wilderness with no survival tools. No concise knowledge base...the list goes on.

No real downsides that I noticed.

Training went so fast with. Lot of information it was hard to retain. Then when you leave the training class you are set up with a 1 on 1 trainer who is just another CSR. I may of just had a bad trainer but she didn’t know how to connect the phones… & had me on my personal phone calling her.. it’s supposed to be a 3 way call set up so the customer can only hear me speaking. After two days of that and my head spinning in circles I reached out to our manager & she told us how to connect the phones. It was almost better on my cell phone, she kept talking over the customer whom I could not hear..

Still catching up with technology

Continuous hours on the phone.

I worked here right out of college in Customer Service during Covid and the company excited me with their growth opportunities and positive culture. I am a hard worker and to this day have never put in less than 2-3 years at a job, even when they get challenging. This job, I could barely last months at, even with prior customer service experience. The supervisors were severely deficient in managing their employees. There were multiple instances in which the supervisor would initiate the team in speaking poorly on another team member in the group chat, after they went on lunch. I don't think they realized that person could still see everything they said upon return. If you went to the bathroom, your supervisor would be messaging you after 2 minutes asking why you were taking so long in the bathroom. They rarely recognized a job well done but were ready to analyze every imperfect call and ding you on it. Don't even think about reuqesting to use one day of your allotted PTO you agreed upon, the answer will always be no. Expect to cancel doctor appointments and make Mapfre your whole life. I am in HR now in a truly great workplace, and looking back, I realize how toxic of a workplace this was. I hope for the sake of the company and current employees, that these things have changed.

Hire incompetent management that offer no support, no training was provided, more than your job role is expected off you, no recognition or incentives, no understanding.

I you work hard and stay on top of your workload, management wii reward you by giving you work from others who put little effort into their wor.