Macy's reviews

3.4

51% would recommend to a friend

(31,063 total reviews)
avatar

Tony Spring

61% approve of CEO

40% positive business outlook

Macy's has an employee rating of 3.4 out of 5 stars, based on 31,063 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

31K reviews
2.0
Nov 16, 2014
Recommend
CEO approval
Business Outlook

Pros

20% discount if you have a Macy's credit card. Store details are good.

Cons

Where to begin.... please read other current and former employees' reviews. They are telling the truth. Old management... No work from home availability unless you have a service person coming or you are sick. Raises are based on if you are liked. One bad comment from an bad person can kill your entire year. Upper management limits the use of approved budgets in order to ensure they get the very large year end bonus. While worker bees may get a 1.5% increase if they are lucky. You are welcome to work as many hours as you want as long as it is atleast 45 - 60 hours a week. Recognition to support teams does not exist. If you want a pat on the back from the company, make sure you are on a sexy project.

4.0
Oct 26, 2014

The experience you get depends on your attitude.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Macy's is just like any retail job. The company has standards and expectations of who they want their employees to be. Employees are expected to open credit cards depending on how many hours a week they work. Full-timers are required to open at least 4 credit cards a week. Part-timers, I believe, 2 credit cards a week. Customers spend more money when they have a Macy's card which mean more sales and foot traffic in the store. Employees are compensated for opening cards with "Macy's Money" which are dollar amounts off coupons used towards purchases in the store. Employees receive 20% discounts and a few days a month receive extra 10% discount on top of regular 20% discount. Employees do have opportunities to grow if, they have the right attitude. Just like any job, your attitude can make or break you. I have seen people demoted and promoted all due to their attitudes. This is a sales-driven environment but, most areas are non-commissioned. Every employee is required to meet their sales goal on a daily basis by suggestive selling. The more you sell, the more respect you get and consideration for promotions. Macy's values their customers and encourages their employees to make decisions that best suits the customers needs. Macy's gives their employees the power to make decisions to satisfy the customer whatever the customer wants.

Cons

Just like most retailers, there is no work-life balance. Employees submit availability for schedules but, a computer dictates schedules. The holiday season requires all employees to rotate very early and very late hours. The store can open as early as 7am and close at 12am. Thanksgiving Day, the store opens in the early evening and doesn't close until between 10pm-12am Black Friday. There is a point system for attendance. All employees start with a certain amount of points and points are deducted based on being late or absent. Tardiness starting with 10 mins late results in a half point deduction. Calling out on a week day is a 1 point deduction. Calling out on a weekend day is a 2 point deduction. Points can be re-earned by being on time and at work on a 2 wk basis. A half point is earned every week if, there were no tardiness or call outs. Holiday season earns you points faster. The hourly pay is not enough for the work associates are required to do. All associates are required to have a client list and follow up on slow days. Most days, 1 person can be working 2 departments during busy hours. Severely understaffed and stressful due to cut backs in hours and staff. Most commissioned areas have non-commissioned associates competing with commissioned associates who are all trying to make their sales goals. Associates all have sales goals and can be terminated for not meeting goals.

3.0
Oct 15, 2014
Recommend
CEO approval
Business Outlook

Pros

1- Potential for great connections with your colleagues on the sales floor. 2- Employee discount (on top of store markdowns) is a wonderful thing! 3- Fairly flexible scheduling, in most cases. 4- In terms of the cosmetics department, the seasonal product training is great (Perks: a day in a fancy hotel banquet room, catered lunch, free products!). 5- It's somewhat easy to move laterally (switch departments based on preference) or advance within the company, depending on location and relationship with managers.

Cons

1- Department and store managers FAIL to make employees feel valued and respected. 2- Points-based attendance policy probably hurts departments more than it helps. 3- You are pressured to meet sales numbers even when the store is dead! 4- Holiday hours, such as the Thanksgiving-Black Friday overnight shift, hurt the work-life balance. 5- The pay raises are puny!

Viewing 28 - 30 of 31,063 Reviews

Glassdoor has 32,675 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.