Macy's reviews

3.4

52% would recommend to a friend

(31,090 total reviews)
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Tony Spring

62% approve of CEO

41% positive business outlook

Macy's has an employee rating of 3.4 out of 5 stars, based on 31,090 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

31K reviews
1.0
Nov 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Salary, Health Benefits, Made a few lasting friendships and worked with great people.

Cons

-There are ongoing issues with leadership across multiple levels. Favoritism is common, and certain teams or individuals receive noticeably different treatment. Expectations are often unrealistic, and leadership does not seem to care how many hours employees have to put in to meet constantly shifting demands. -Employee well-being is not prioritized. The culture emphasizes output and numbers above everything else, and there is very little regard for burnout, workload balance, or psychological safety. -HR support is highly inconsistent. In many cases, employees do not receive meaningful help when they raise concerns about unfair treatment or problematic management. HR representatives can come off as dismissive, unprofessional, or uninterested in resolving issues. This creates an environment where employees feel unsafe speaking up. -There is a major lack of accountability. Certain employees consistently avoid doing their share of the work without facing any consequences, while the employees who actually perform end up taking on even more workload and pressure -The overall morale is low, and many employees feel unsupported or undervalued.

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Macy's Response
7mo
Thank you for sharing your honest feedback and for your decade-plus of dedication to Macy's. We value your commitment. If you are open to discussing your experience further, please feel free to send us a private message on our official Facebook (https://www.facebook.com/Macys/) or Instagram (https://www.instagram.com/macys/) page. Be sure to include your name, contact information, and work location so we can connect with you directly. Thank you.
3.0
Nov 28, 2025

good

Recommend
CEO approval
Business Outlook

Pros

lots of felxibility good pay

Cons

customer service was very boring

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Macy's Response
7mo
Thank you for sharing your honest thoughts on working with us as our Cashier. We appreciate the review.
4.0
Nov 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Helpful and intelligent co-workers Employee discount (20%)

Cons

Lower than industry standard pay Demanding hours, especially during the Holiday season

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Macy's Response
7mo
Thanks for sharing your experience as a Lead Business Intelligence Developer with us! We appreciate it!
Viewing 388 - 390 of 31,090 Reviews

Glassdoor has 32,705 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.