Macy's reviews

3.3

50% would recommend to a friend

(31,065 total reviews)
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Tony Spring

60% approve of CEO

40% positive business outlook

Macy's has an employee rating of 3.3 out of 5 stars, based on 31,065 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

31K reviews
3.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Performance bonus Benefits Very organized management

Cons

Multitasking heavily in a call center environment, not letting you to catch a breath. Even though they offer some bonuses, sometime work is excessive for the salary

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Macy's Response
1mo
Thank you for sharing your honest thoughts on the various aspects and responsibilities of working as our Customer Service Specialist. We appreciate your review.
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Glassdoor has 32,677 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.