Macy's reviews

3.4

51% would recommend to a friend

(31,082 total reviews)
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Tony Spring

61% approve of CEO

40% positive business outlook

Macy's has an employee rating of 3.4 out of 5 stars, based on 31,082 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

31K reviews
5.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

employee discount, commission, gratis, starbucks inside the store:)

Cons

disengaged management!! Limited support, store hours, poor working conditions, outdated technology

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Macy's Response
2mo
Thank you for sharing with us your honest experience while working as our Counter Manager. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! We appreciate it.
3.0
Apr 10, 2026

Room for improvement

Recommend
CEO approval
Business Outlook

Pros

Hybrid schedule in the past Discount, though quality of goods has declined

Cons

Corporate politics, lack of genuine interest in colleagues' well-being Return to office coming soon

avatar
Macy's Response
2mo
Thank you for your feedback as a Manager. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
4.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Commission + hourly. Flexible schedule. Payouts for every credit card sign-up. Discounted fragrances. Free product.

Cons

Have to push the credit card. Had to know all about cosmetics as well. Reaching out to clients often. At the mercy of foot traffic. Upper management didn't care about you.

avatar
Macy's Response
2mo
Thank you for your honest feedback as our Fragrance Counter Manager. If you are open to it and would like to discuss further, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly! Thank you.
Viewing 133 - 135 of 31,082 Reviews

Glassdoor has 32,695 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.