Magic Ears reviews

4.1

78% would recommend to a friend

(241 total reviews)

55% positive business outlook

Magic Ears has an employee rating of 4.1 out of 5 stars, based on 241 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Magic Ears employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

241 reviews
2.0
Jul 6, 2018
Recommend
CEO approval
Business Outlook

Pros

One of the highest paying ESL companies. Understanding of illness or emergencies.

Cons

Teachers are highly micromanaged. Staff is overly involved with social media groups. Teachers aren’t allowed to create groups (eg. “ME single moms”, “ME homeschoolers”) without a staff member being a part of the group. They guarantee bookings, but you have to move up in their ranking system in order to increase bookings. This ranking system does not seem to be understood my most teachers (how and when you rank up, etc.) They appear to show favoritism to certain “star teachers.” Classes are not confirmed until 10 pm Beijing time each day, so teachers don’t know their schedules until <24 hours before their first class of the day. Teachers are required to log in 8-10 minutes before their first class of the day, which makes it difficult to work for another company in conjunction with Magic Ears. They have a “Zero tolerance for noise” policy that is nearly impossible to achieve with 4 students in a class. They allow ONLY positive comments and questions about the company in their social media groups. I have seen people get kicked out of groups for mildly challenging or questioning certain things.

avatar
Magic Ears Response
7y
Facebook is only a small part of Magic Ears, and it's always called a helpful and friendly community. People share the work and life there and support each other. You could see both sad and happy news there. Our staffs will manage only the official group. For unofficial group, If you search the facebook, you will see there're lots of Magic Ears unofficial groups, we actually encourage teachers to create various groups! You're also welcome to create if you'd like to. Our requirements about entering the classroom early is, if you could enter 8 mins for first class of that day, you will get extra $1 bonus for all the classes you teach. And if you don't want the bonus, enter 5 mins early or inform us ahead of time and enter at least 2 mins early is fine. I'm sorry for the miscommunication, and if you have any more questions, you're welcome to e-mail teacher@mmears.com.
1.0
Sep 22, 2020
Recommend
CEO approval
Business Outlook

Pros

Higher pay than other companies. 'Flexible' scheduling.

Cons

I'm going to preface by saying I never had an absence, violation, or complaint that resulted in any legitimate disciplinary action during my time working with Magic Ears. 1) Micromanagement is an egregious reality here. This company has 0 interest in you being an effective teacher, but rather being a Ken or Barbie doll of a teacher. While working for the company, I was scolded (A) for wearing glasses, (B) not having at least 20 handmade props for a class, (C) Smiling too much, (D) Opening my eyes too wide, (E) Wearing shirts that were too bright, (F) Wearing shirts that were too dark, (G) Looking away from the webcam to look at my screen, and numerous other non-violations. 2) There is a definitive feeling of racism within the company. For example, I have NEVER spoken or even heard of another non-white teacher during the time I was employed with Magic Ears. I actually had gotten a tan during the summer and was scolded by management for looking too dark as it might "frighten the students". 3) Teaching doesn't actually exist in this school or the curriculum. The material is hyper-focused, to an insane level, on being an entertainer instead of a teacher. If the students are ahead or behind, the school itself does not care, which leads us to number 4. 4) Reaching support staff or management is impossible. There are numerous times where you will have problems that need to be solved on the support end, such as no-shows, technical issues, missed calls for class bookings (due to you being in class), and so forth. Reaching support is impossible in all of these cases and in almost every situation that is out of your control, your pay will be docked, which leads us to number 5. 5) This company has 0 support staff but will go out of its way to find any reason it can to dock your pay. During my last month with Magic Ears, the servers had a technical issues and none of the teachers could connect. So instead of apologizing, the company reprimanded all of us (at least the 27 of us that spoke to each other on our WeChat group, I can't speak for anyone else outside of that group) and docked our pay on top of giving us a penalty unexcused absence, 1 of only 2 that we are allowed every 6 months. Any kind of complaint can result in docked pay such as having your mic volume too high, wearing glasses, having too much excitement or too little. Docked pay seems to be arbitrarily handed out especially once you get close to working 40 hours in a month.

1.0
Oct 2, 2019

A total waste of time

Recommend
CEO approval
Business Outlook

Pros

The class rates are $9 plus a bonus for being on time (10 minutes before the class) of $1. they pay for training and 1v1 interview.

Cons

So many, let me think of the primordial ones: - Its all lie, they tell you they will book classes for you but in reality, your schedule will be empty for weeks, meaning that if you don't have a side job, you won't be making any money on ME. They might book you one class per week maximun 2 if you're lucky. - Yes the payment is "good" and average compared to other platforms, but keep in mind you will be overly analyzed and critiqued during your sessions, one parent complaint about having your arm in the table, or moving your chair to the side, or having your hand in the waist while you talk or ridiculous stuff like not smiling enough or not being overly content or acting as a circus clown will get you suspended. They practically want you to exhaust your face muscles by showing yourself as if you were high on drugs for the kids to like you, as they will stand over this more than your teaching skills or your experience in the classroom or anything else about you. - You will receive tons of emails criticizing your work every day and telling you how you're doing it wrong according to them, which is an unfounded opinion, as their teaching orientation is not realistic or based on a curriculum. - If you miss one class, they will take you off the grid and take $20 from your earnings and also take off the other classes you may have booked next, they will take those out as well and charge you $20 for each class they took off from your schedule. So you may lose up to $100 if you had a full-on schedule. - The onboarding process its outdated, they will make you go through extreme onboarding processes, several interviews and mediocre training about how to smile more or how to act ridiculous.

Viewing 127 - 129 of 241 Reviews

Glassdoor has 485 Magic Ears reviews submitted anonymously by Magic Ears employees. Read employee reviews and ratings on Glassdoor to decide if Magic Ears is right for you.