Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3179) , Sales Assistant (859) , Sales Associate (433) , Customer Service (364) , Retail Assistant (250) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (131) , Retail Sales Assistant (129) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (102)

What are the pros of working at Marks & Spencer according to real employee reviews?

"Good pay compared to other retail stores and the pay often goes up after a while." ((in 1308 reviews)); "Friendly staff and was very flexible" ((in 702 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 627 reviews)); "People there are nice and helpful" ((in 604 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 206 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 884 reviews)); "Managers can be rude and not supportive" ((in 586 reviews)); "long hours( ot everyday) having a large amount of inventory buy low sales." ((in 411 reviews)); "short breaks quite loud inside" ((in 133 reviews)); "Unsociable working hours" ((in 102 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

What are the top reviewed Marks & Spencer locations?

New York , Chicago , Houston , San Diego , Los Angeles , Philadelphia , Washington , Colonia , East Orange , Jersey City , Rochester , Milwaukee , Belfast , Georgetown , Dallas , Texas City , San Juan , Scotland , Aberdeen , Indianapolis , Ireland , Cincinnati , Cleveland , Columbus , Londonderry , Baton Rouge , Portland , Lebanon , Lakeland , Miami

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Marks & Spencer

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,378 total reviews)

Stuart Machin

67% approve of CEO

51% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

3.0

Senior management

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,378 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Aug 24, 2011

One of the Best Retailers to work for in the UK

Business analyst

Recommend

CEO approval

Business Outlook

Pros

- Can do attitude - Good training and investment in those that want it - Decent benefits and reward - Big enough to do a multitude of roles if you chose to stay with the company - Great place to gain experience - Some great intelligent people to work with

Cons

- Very Very beuraucratic - Performance mangement is based on a set distibution curve (rubbish) - Promotion is based on the same Curve which can be very demoralising if you want to progress - Very very slow to change

3.0

Dec 19, 2010

Fast paced environment

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Good retail company to learn in. Very customer friendly. Challenging work environment.

Cons

Not much career progression. More team building training.

4.0

Nov 15, 2010

Great place to work

Gm section manager

Recommend

CEO approval

Business Outlook

Pros

M&S recognises special people and can offer great incentives to those who wish to progress, from cashier to manager it's achievable!

Cons

Benefits are starting to fall off as we compare with other market leaders

Viewing 11362 - 11364 of 11,378 Reviews

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