Marriott International reviews

3.9

71% would recommend to a friend

(18,841 total reviews)
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Anthony Capuano

79% approve of CEO

64% positive business outlook

Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,841 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

19K reviews
5.0
Jun 4, 2008
Recommend
CEO approval
Business Outlook

Pros

Marriott is an amazing company to work for. If you had to choose some of the best reasons to work here they would be as follows. 1. Perks: As an employee of Marriott International you have access to discounted rates at any Marriott worldwide for rates as low as $35 per night. You also have a 20% discount on Food/Beverage Items as well as a 30% discount on gift shop items. 2. Support to Move up: Marriott International is all about helping you as a person develop into a higher role (that is if you want it). If you are determined to take the next step, Managers and the whole company as a whole will give you the support and resources that you need to achieve your goals. 3. Sense of Family: It is great to be excited to come into work everyday. Working for Marriott is like a second family. Everyone is treated with respect and fairness, and you often become very close with your co-workers. There are many other great reasons to work for marriott, but if I had to pick the top 3, those would be it.

Cons

There are not many downsides, but with every company has at least a few. If I had to choose any downsides they would be as follows: 1. Flexibility: You have to be very flexible to work for Marriott, and it is not just Marriott, it is any hotel chain. You are going to work on a rotational schedule. You will have different days off each week and you will be working different shifts throughout the week. That is until you get into Senior Management and then you have a certain schedule, but even Senior Managers have to work 10 hour days and may stay later depending on demand. 2. As with any customer service business there is going to be irate guests. Because you work in an industry where the guest is waited on hand and foot, it may be hard, but you must maintain composure. If you can master this, you will excell. Remember, you are here for the guests, without them, you would not be there.

2.0
May 30, 2008
Recommend
CEO approval
Business Outlook

Pros

good benefits good opportunities to move up, as long as you are willing to dedicate your entire life to work

Cons

24/7 job with not a lot of personal time not a lot of flexibility with schedules very "associate" oriented, although this always seems to exclude Managers (very hypocritical)

3.0
May 28, 2008
Recommend
CEO approval
Business Outlook

Pros

Benefits package, tuition reimbursement, work locations, coworkers. As a new employee there are a lot of opportunities to grow and develop. Once you pass through the Department Head level positions there become more barriers to growth and development. There are great relationships with the peers that you work with on a day to day basis.

Cons

There is a good ol boy network. Once you reach a certain level the unbiased job posting system is replaced by the picking and choosing of AGMs and Dir Ops for positions rather than by those within the hotels directly. Rather than picking someone with experience they move someone's friend from one hotel to another. The annual review process is a sham. Hotel leadership teams all get great reviews and increases while those below get a marginal 3% annual increase at best.

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Glassdoor has 21,427 Marriott International reviews submitted anonymously by Marriott International employees. Read employee reviews and ratings on Glassdoor to decide if Marriott International is right for you.