Marshalls reviews

3.4

58% would recommend to a friend

(7,620 total reviews)
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Ernie Herrman

55% approve of CEO

48% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,620 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Apr 10, 2009
Recommend
CEO approval
Business Outlook

Pros

If you want to gain knowledge on how retail is operated, this would be a good job to dive into. Since Marshalls are big stores, you can gain a broad knowledge of each department and how to do things in all areas of retail. Being at a job that has high inventory is great becasue the hands on experience is great..from processing things, to knowing how the fitting room works and the registers, to seeing things come in the back stock area, to the floor, and much in between is great if you want to work your way up the retail scale.

Cons

Where can I start..Marshalls is a off price retailer, so the clothes are cheaper in price, and 1 to 2 seasons off from desgners..maybe more. The stores are big, so there is alot of inventory, leading to alot that can be messed up by customers, hence, alot for you as an employee to clean up! People dont care, is what I noticed, I dont know if its because its a lower end store or what, but people try on shoes, leave then in the middle of the isle, with the box and stuffings all out. One shoe is at the front of the store, and another at the end. Pocketbooks are a mess...putting them in color order is great, until people take a white bag, and just drop it in with the blues. People have left clothes in the oddest places, when they realize at the last minute they dont want them any more. Its a pain when you hear customers say "oh she will clean up after me because she works here." Its hard, to clean then straighten up, and someone come behind you and mess up again, I know this is the life in retail, but wow, never saw it this bad!

2.0
Oct 8, 2009
Recommend
CEO approval
Business Outlook

Pros

I learned all aspects of the store, cashiering, customer service, layaway, recovery, jewelry and dressing room. I would call this a boot camp for retail.

Cons

Very low pay and poor work environment. They cut off the air about 30 minutes before the store closes and we usually have to stay another 1-2 hours in the heat. (itâ??s hot in Houston!)

2.0
Dec 8, 2015

Poor Management

Recommend
CEO approval
Business Outlook

Pros

Very laid back, if you have had a real job then this is a cake walk. Just busy work. They sometimes offer 20% or $20 gift certificates every month. Not a minor management company.

Cons

where do I begin... management has no clue was being organized is. They hire almost anyone, The worst employees I've ever worked with. One week you have hours and the next week none. No one can do their job right and most of the staff don't want to work or and don;t show up to work. Managers can't get a schedule right to save their life. They offer candy as a reward, what am I 12...? If you are a coordinator you are under paid for being a glorified baby sitter. Corporate changes the methods of how we should work which is suppose to make things better but makes a simple take more complicated. The list just goes on...

Viewing 4 - 6 of 7,620 Reviews

Glassdoor has 7,834 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.