Marshalls reviews

3.4

57% would recommend to a friend

(7,629 total reviews)
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Ernie Herrman

55% approve of CEO

47% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,629 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Apr 10, 2009
Recommend
CEO approval
Business Outlook

Pros

If you want to gain knowledge on how retail is operated, this would be a good job to dive into. Since Marshalls are big stores, you can gain a broad knowledge of each department and how to do things in all areas of retail. Being at a job that has high inventory is great becasue the hands on experience is great..from processing things, to knowing how the fitting room works and the registers, to seeing things come in the back stock area, to the floor, and much in between is great if you want to work your way up the retail scale.

Cons

Where can I start..Marshalls is a off price retailer, so the clothes are cheaper in price, and 1 to 2 seasons off from desgners..maybe more. The stores are big, so there is alot of inventory, leading to alot that can be messed up by customers, hence, alot for you as an employee to clean up! People dont care, is what I noticed, I dont know if its because its a lower end store or what, but people try on shoes, leave then in the middle of the isle, with the box and stuffings all out. One shoe is at the front of the store, and another at the end. Pocketbooks are a mess...putting them in color order is great, until people take a white bag, and just drop it in with the blues. People have left clothes in the oddest places, when they realize at the last minute they dont want them any more. Its a pain when you hear customers say "oh she will clean up after me because she works here." Its hard, to clean then straighten up, and someone come behind you and mess up again, I know this is the life in retail, but wow, never saw it this bad!

3.0
Oct 29, 2008
Recommend
CEO approval
Business Outlook

Pros

Works only 3 days a week (Friday - Sunday), which can be a downside for some people. It's a big company (TJX), something to put on resume

Cons

Promotion is not merit based. It is who you know not what you know that get you a promotion. I know some people who stay on the same position and never move up despite being better employees than others. Management often have high expectations but provide inadequate resources to accomplish those expectations. It's hard to motivate associates when they do not get rewards for going extra miles.

2.0
Oct 26, 2008
Recommend
CEO approval
Business Outlook

Pros

Not required to pressure customers into buying.

Cons

Was hired for one position, but was actually required to do a little bit of everything. As a 45 year old female, it was scary to be unloading truck shipment 2-3 times per week as a part-timer without the option to purchase health insurance. No 3 month review. 0 feedback on job performance during 6 months of employment there. Work schedule for following week was usually posted only the day before it began. Very little training, and it was very haphazard at that. Even with 10+ years of retail under my belt, most of it being management , was only paid an entry level $7 per hour. Employee discount was only 10%.

Viewing 7627 - 7629 of 7,629 Reviews

Glassdoor has 7,844 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.