Marshalls reviews

3.4

59% would recommend to a friend

(7,626 total reviews)
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Ernie Herrman

55% approve of CEO

47% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,626 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
Feb 5, 2026

Horrible management

Recommend
CEO approval
Business Outlook

Pros

-Amazing coworkers -Nice break room

Cons

-Too much pressure to sign people up for credit cards with high interest rates for no additional commissions per card -Little support from management when dealing with unreasonable customers -Unrealistic expectations for customer service (managers will SEND CUSTOMERS TO MY REGISTER EVEN WHEN I DON’T PRESS THE CALL BUTTON OR I’M LEAVING TO USE THE BATHROOM OR LEAVE FOR THE DAY -Management will frequently leave the registers/back counter under stocked with supplies needed for me to do my job efficiently (lack of tape or paper to wrap fragile products, tagging guns, tickets, etc.) and give me grief for temporarily leaving to retrieve said items MYSELF -When dealing with difficult customers, management will throw me under the bus and make me look incompetent to give them what they want (ie: giving them a discount for an item that should not be discounted according to COMPANY POLICY, and apologizing to the customer even when I just told them that item couldn’t be discounted according to the policy. WHAT IS THE POINT OF HAVING A COMPANY POLICY IF COORDINATORS CAN JUST GIVE ANY ENTITLED CUSTOMER WHAT THEY WANT??? It shows a lack of respect and support for us Cashiers and throws us under the bus. I could get written up for a bad review from a customer for something like this even though I was doing the right thing!!!

5.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

ver flexible hours perfect for someone in school

Cons

pay could be higher for work

4.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone is friendly and not that bad to start off!

Cons

They’re isnt alot of hours if you’re looking for a full time job.

Viewing 103 - 105 of 7,626 Reviews

Glassdoor has 7,841 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.