Is MassMutual a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at MassMutual have rated their employer with 3.8 out of 5 stars in 70 Glassdoor reviews. This is a higher than average score with the overall rating of MassMutual employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at MassMutual now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at MassMutual .

Does MassMutual pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at MassMutual with 4.2 out of 5 stars based on 70 anonymously submitted employee reviews. This is 18.2% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at MassMutual.

How happy are Customer Service (CSR) professionals working at MassMutual?

89% of Customer Service (CSR) employees at MassMutual would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Customer Service (CSR) professionals have also rated MassMutual with a 3.9 rating for work-life-balance, 4.6 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at MassMutual?

Financial Advisor (236) , Financial Services Representative (130) , Financial Services Professional (84) , Intern (61) , Customer Service Representative (43) , Financial Representative (39) , Project Manager (30) , Director (27) , Consultant (24) , Agent (22) , Insurance Agent (22) , Business Analyst (21) , Account Manager (20) , Sales Representative (20) , Financial Professional (18)

What are the pros of working at MassMutual according to real employee reviews?

"Benefits and holiday/vacation time were great" ((in 236 reviews)); "Great people and tasks were not very demanding." ((in 176 reviews)); "Good work hours and work/life balance" ((in 111 reviews)); "Culture is great and flexibility for work life balance" ((in 111 reviews)); "Offer great training and conferences to succeed." ((in 95 reviews))

What are the cons of working at MassMutual according to real employee reviews?

"There is no salary so if you have a a difficult month getting business you have absolutely no income" ((in 90 reviews)); "Commission only sales positions are not for everybody but can be very rewarding" ((in 70 reviews)); "Many managers have no underwriting background and do not understand the underwriting process and the amount of time it takes to underwrite." ((in 43 reviews)); "Upper management is completely disconnected and either is unaware or doesn't care what front line employees or managers think." ((in 20 reviews)); "Favoritism definitely exists in this company" ((in 12 reviews))

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MassMutual

MassMutual Customer Service (CSR) reviews

3.8

89% would recommend to a friend

(70 total reviews)

Roger W. Crandall

89% approve of CEO

94% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.2

Compensation and benefits

3.9

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.6

Career opportunities

Customer Service (CSR) employees have rated MassMutual with 3.8 out of 5 stars, based on 70 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. MassMutual is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

70 reviews

3.0

Jan 15, 2026

Not an easy job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Overall benefits and wellness wallet.

Cons

Incredibly stressful and high-pressure working environment.

4.0

Jul 31, 2025

Would recommend company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Benefits are great, management is as well.

Cons

Small increase each year in pay. Not offering many remote positions anymore

4.0

Jul 20, 2025

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

a lot of pros there

Cons

Very strict stats and metric goals that are very hard to meet

Viewing 1 - 3 of 70 Reviews

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MassMutual

MassMutual Customer Service (CSR) reviews

Ratings by category

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Not an easy job

Would recommend company

Great place to work

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