Is MassMutual a good company to work for?

MassMutual has an overall rating of 3.5 out of 5, based on over 2,837 reviews left anonymously by employees. This rating has been stable over the past 12 months. 56% of employees would recommend working at MassMutual to a friend and 53% have a positive outlook for the business. The best reviews about MassMutual have been left by employees working as Internship , Data Scientist and Financial Analyst .

Does MassMutual pay their employees well?

According to anonymously submitted Glassdoor reviews, MassMutual employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at MassMutual. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at MassMutual?

56% of MassMutual employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MassMutual 3.6 out of 5 for work life balance, 3.5 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at MassMutual?

Financial Advisor (236) , Financial Services Representative (130) , Financial Services Professional (84) , Intern (61) , Customer Service Representative (43) , Financial Representative (39) , Project Manager (30) , Director (27) , Consultant (24) , Agent (22) , Insurance Agent (22) , Business Analyst (21) , Account Manager (20) , Sales Representative (20) , Financial Professional (18)

What are the pros of working at MassMutual according to real employee reviews?

"good benefit and not so much workload" ((in 239 reviews)); "Great people and tasks were not very demanding." ((in 171 reviews)); "Good work life balance with flexible work hours and remote work options." ((in 117 reviews)); "Culture is great and flexibility for work life balance" ((in 107 reviews)); "You learn how to deal with rejection and Sandler Training is a good tool for life" ((in 88 reviews))

What are the cons of working at MassMutual according to real employee reviews?

"There is no salary so if you have a a difficult month getting business you have absolutely no income" ((in 91 reviews)); "A lot Lack of education Poor Management" ((in 82 reviews)); "Commission only sales positions are not for everybody but can be very rewarding" ((in 68 reviews)); "Many managers have no underwriting background and do not understand the underwriting process and the amount of time it takes to underwrite." ((in 44 reviews)); "Upper management is completely disconnected and either is unaware or doesn't care what front line employees or managers think." ((in 19 reviews))

What are employees saying about MassMutual layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about MassMutual layoffs and their outlook for job security at MassMutual in 2026.

What are the top reviewed MassMutual locations?

Springfield , Boston , New York , Enfield , Phoenix , Houston , Bala Cynwyd , Philadelphia , Charlotte , San Francisco , Chicago , Atlanta , Walnut Creek , Pittsburgh , Fort Lauderdale , Richmond , Raleigh , Scottsdale , Minneapolis , Los Angeles , Seattle , Lake Oswego , Warren , Buffalo , Virginia Beach , Southfield , Dallas , Cincinnati , Portland , Amherst

Skip to content Skip to footer

Notifications

MassMutual

MassMutual reviews

3.5

56% would recommend to a friend

(2,390 total reviews)

Roger W. Crandall

73% approve of CEO

53% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.6

Work/Life balance

3.5

Culture & values

3.5

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,390 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Feb 3, 2022

I enjoy it here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fun and no income cap

Cons

No salary, commission only - no tax witholdings

5.0

Feb 3, 2022

Amazing company

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Many Advancement opportunities and an amazing work environment. Everyone is so friendly and welcoming.

Cons

Can be a slow paced environment

1.0

Feb 3, 2022

Unethical practices and terrible customer service

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

None that cannot be found elsewhere if you work in personal finance.

Cons

Despite being a heritage insurance agency, MetLife was trying to modernize and embrace a more progressive relationship with clients by offering more advice-based relationships. MassMutual took the company back in time to the 1980s where ‘slick’ insurance agents ‘handle objections’ and the solution for every problem is Whole Life insurance. They have pushed sale strategies that were effectively outlawed 30 years ago (taking in-service distributions from retirement plans to fund insurance policies) and eviscerated the revenue stream for Met agents who had a nice balance of insurance and asset management business. There is no ‘home office’ support—trying to get basic information about a policy or make changes is all but impossible for clients and pretty much just as bad for agents. The website is a disaster, and HR pretty much non-existent.

Viewing 727 - 729 of 2,390 Reviews

Top companies for "Compensation and Benefits" near you

Liberty Mutual Insurance

3.8★Compensation & Benefits

Progressive Insurance

3.9★Compensation & Benefits

USAA

3.8★Compensation & Benefits

Travelers

4.2★Compensation & Benefits

Jobs at MassMutual

Information Security Analyst

COLI Sales Consultant

Insider Threat Consultant

Assistant Project Manager