MassMutual reviews

3.5

55% would recommend to a friend

(2,384 total reviews)
avatar

Roger W. Crandall

72% approve of CEO

53% positive business outlook

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,384 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Jan 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Very highly rated and stable. Great award conferences. Good whole life product.

Cons

Severe lack of commitment to client facing and advisor facing technology. The broker dealer is terrible. They have one really good insurance product (whole life). All other products are way too expensive to consider selling to a client. They give too much power to the local general agents and do a terrible job of hiring local general agents. Customer service reps would constantly unknowingly give wrong information about basic procedures and form requirements. WAY to conservative with decisions. Broker dealer would constantly blame FINRA for reasons why certain decisions were made when very few other broker dealers would make the same decision.

2.0
Nov 14, 2016

A company lagging 20+ years behind

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work remote program People seem to enjoy working there

Cons

EXTREMELY political Management seems to be out of touch of employee experience Too many barriers to change policies and processes Antiquated systems “Good ol’ boys” mentality Clicks among employees Lack of diversity Cheap and unwilling to invest money back into company Management lacks foresight Employees are not empowered Benefits are HORRIBLE

Viewing 139 - 141 of 2,384 Reviews

Glassdoor has 2,830 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.