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      MassMutual

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      MassMutual reviews

      3.5

      54% would recommend to a friend

      (2,385 total reviews)
      avatar

      Roger W. Crandall

      72% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,385 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      3.0
      Jul 16, 2014

      extensive training

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      decent pay, decent benefits, there is a lot to take from peers and network, multiple satellite locations, team work and effort

      Cons

      training is long, tedious and a bit overwhelming, there is a lot of information that is covered and must catch on fast to be successful in position, serious call volume with an array of participant issues, 11 vacay days, 3 personal, 3 sick, must rollover 40 of those hours, scheduling is not the best

      4.0
      Jul 16, 2014

      Large, stable company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good Benefit Package with on-site services - Excellent vacation time allotment - There are many great people to work with - Company has a clearly articulated strategy with the focus on its policy holders

      Cons

      - Somewhat short sighted in technology in certain areas. A focus on the project costs versus long term gains of technology investments - Process overhead as expected with such a large firm

      2.0
      Jul 16, 2014

      Call Center

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Vacation time Training New building/environment

      Cons

      Poor medical If you do get sick it is very frowned upon to actually use the sick time. Systems are very unorganized. Management puts more focus on revenue generating incentives than providing accurate/quality customer service When mistakes are made in other departments you are the front line for those customers

      Viewing 2128 - 2130 of 2,385 Reviews
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      ReviewsMassMutual reviews

      Glassdoor has 2,831 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.