MassMutual reviews

3.5

54% would recommend to a friend

(2,385 total reviews)
avatar

Roger W. Crandall

72% approve of CEO

51% positive business outlook

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,385 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
5.0
Jun 26, 2024

Great job!

Recommend
CEO approval
Business Outlook

Pros

Awesome corporate culture: strong BRGs, supporting professional development, amazing mentors. Outstanding benefits, pay, and time off. I learned how to be a great leader here. It really changed my life. The leadership in Claims goes out of their way to support their employees and to recognize accomplishments among their staff. Claims could be an awesome stepping stone in your career or it could even become your career!!

Cons

This is a hard job emotionally and you will be very busy almost every day. Company is moving to automate more and more functions, so any jobs within the company that don’t absolutely necessitate a human touch are expected to be offshored or done by bots/AI. Claims is so complex and requires extensive legal, medical and special investigative expertise so if you land a claim examiner job, you should be safe from layoffs. Good luck!

Viewing 274 - 276 of 2,385 Reviews

Glassdoor has 2,831 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.