Is Massage Envy a good company to work for?

Massage Envy has an overall rating of 3.1 out of 5, based on over 7,511 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 38% of employees would recommend working at Massage Envy to a friend and 34% have a positive outlook for the business. The best reviews about Massage Envy have been left by employees working as Lead Massage Therapist , District Manager and Clinical Manager .

Does Massage Envy pay their employees well?

According to anonymously submitted Glassdoor reviews, Massage Envy employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Massage Envy. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Massage Envy?

38% of Massage Envy employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Massage Envy 3.3 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Massage Envy?

Licensed Massage Therapist (1444) , Front Desk Associate (481) , Front Desk Receptionist (426) , Massage Therapist (377) , Esthetician (363) , Sales Associate (263) , Front Desk Sales Associate (254) , Licensed Esthetician (151) , Manager (150) , Assistant Manager (146) , LMT (100) , Certified Massage Therapist (94) , Receptionist (82) , Front Desk (79) , Business Manager (77)

What are the pros of working at Massage Envy according to real employee reviews?

"and a flexible schedule" ((in 297 reviews)); "It is a great cause and some of the people are great." ((in 273 reviews)); "I have great coworkers and we have a lot of fun at the front desk." ((in 258 reviews)); "The hours are flexible you can always pick up shifts that way you have more than what you're scheduled" ((in 256 reviews)); "We received 3 Free Massages every month and the therapists are very nice and talented." ((in 226 reviews))

What are the cons of working at Massage Envy according to real employee reviews?

"low pay and always pushing to sell more products and services that didn't necessarily go with real client needs" ((in 823 reviews)); "Poor management and they dont care about their employees or their clients" ((in 628 reviews)); "No benefits and they are always trying to find ways to pay you less and make you do more." ((in 255 reviews)); "if bad manager or owner it will be a nightmare." ((in 173 reviews)); "The commission was low compared to other service professionals’ rates and they didn't care much about customer or employee feedback" ((in 76 reviews))

What are the top reviewed Massage Envy locations?

Houston , Chicago , Phoenix , Scottsdale , Dallas , Austin , Las Vegas , Atlanta , San Diego , Denver , Miami , Orlando , Jacksonville , New York , Los Angeles , Raleigh , Charlotte , Sacramento , Fort Worth , Saint Louis , Virginia Beach , Omaha , Cincinnati , Greenville , Louisville , Boston , Asheville , Columbus , South Windsor , Tucson

Massage Envy reviews

3.1

38% would recommend to a friend

(7,410 total reviews)

Todd Schrader

42% approve of CEO

34% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,410 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

7K reviews

2.0

Mar 18, 2026

Great

Business manager

Recommend

CEO approval

Business Outlook

Pros

Work life balance, friendly staff

Cons

Low pay, low commission. Need to pay better

Massage Envy Response

3mo

As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

4.0

Mar 17, 2026

A good place to learn

Licensed massage therapist

Recommend

CEO approval

Business Outlook

Pros

Its a decent place to refine some of the techniques you learned in school

Cons

You're not making enough money to live on your own unless you're clocking 40+ hours WITH clients. That puts a lot of wear on your body, remember to drink plenty of water, stretch and get massages

Massage Envy Response

3mo

Thank you for your comment/review. Feel free to send any additional details to us at meemployeebrand@MassageEnvy.com and we'll gladly pass it along to the franchisee.

1.0

Mar 17, 2026

Illegal

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Downtime, Clients, Back of house, Products

Cons

No breaks except for lunch, Toxic work environment, Lazy Management, Scheduling, Slow computers, Gossip, Favoritism, Guests, Sales Goals, Training Lead, Passive Aggressive Management and Franchises, Member Pricing and Extra charges at other locations

Massage Envy Response

3mo

We are disappointed to hear that you did not have a positive experience as an employee in a Massage Envy franchised location. Locations are independently owned and operated, so the employment experience that each provides is unique. Feel free to send any additional details to us at meemployeebrand@MassageEnvy.com and we'll gladly pass it along to the franchisee.

Viewing 58 - 60 of 7,410 Reviews

Jobs at Massage Envy

Front Desk Sales Associate

Front Desk Sales Associate

Front Desk Sales Associate

Massage Envy

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A good place to learn

Illegal

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