Is Massage Envy a good company to work for?

Massage Envy has an overall rating of 3.1 out of 5, based on over 7,509 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 38% of employees would recommend working at Massage Envy to a friend and 35% have a positive outlook for the business. The best reviews about Massage Envy have been left by employees working as Lead Massage Therapist , District Manager and Clinical Manager .

Does Massage Envy pay their employees well?

According to anonymously submitted Glassdoor reviews, Massage Envy employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Massage Envy. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Massage Envy?

38% of Massage Envy employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Massage Envy 3.3 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Massage Envy?

Licensed Massage Therapist (1444) , Front Desk Associate (481) , Front Desk Receptionist (426) , Massage Therapist (377) , Esthetician (362) , Sales Associate (263) , Front Desk Sales Associate (254) , Licensed Esthetician (151) , Manager (150) , Assistant Manager (146) , LMT (100) , Certified Massage Therapist (94) , Receptionist (82) , Front Desk (79) , Business Manager (77)

What are the pros of working at Massage Envy according to real employee reviews?

"Flexible schedule and discounted massages" ((in 294 reviews)); "It is a great cause and some of the people are great." ((in 269 reviews)); "The hours are flexible you can always pick up shifts that way you have more than what you're scheduled" ((in 254 reviews)); "I have great coworkers and we have a lot of fun at the front desk." ((in 252 reviews)); "We received 3 Free Massages every month and the therapists are very nice and talented." ((in 221 reviews))

What are the cons of working at Massage Envy according to real employee reviews?

"low pay and always pushing to sell more products and services that didn't necessarily go with real client needs" ((in 834 reviews)); "Poor management and they dont care about their employees or their clients" ((in 641 reviews)); "No benefits and they are always trying to find ways to pay you less and make you do more." ((in 238 reviews)); "if bad manager or owner it will be a nightmare." ((in 173 reviews)); "The commission was low compared to other service professionals’ rates and they didn't care much about customer or employee feedback" ((in 77 reviews))

What are the top reviewed Massage Envy locations?

Houston , Chicago , Phoenix , Scottsdale , Dallas , Austin , Las Vegas , Atlanta , San Diego , Denver , Miami , Orlando , Jacksonville , New York , Los Angeles , Raleigh , Charlotte , Sacramento , Fort Worth , Saint Louis , Virginia Beach , Omaha , Cincinnati , Greenville , Louisville , Boston , Asheville , Columbus , South Windsor , Tucson

Massage Envy reviews

3.1

38% would recommend to a friend

(7,408 total reviews)

Todd Schrader

42% approve of CEO

35% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (7,408 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Massage Envy has an employee rating of 3.1 out of 5 stars, based on 7,408 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Massage Envy employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

7K reviews

2.0

Jun 4, 2026

Access to wellness services, but management is pushy

Front desk receptionist

Recommend

CEO approval

Business Outlook

Pros

Access to massage and skin care people aren’t that bad either

Cons

Terrible terrible management. Very pushy for memberships

Massage Envy Response

3w

As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

3.0

Jun 2, 2026

Relaxed environment but toxic management culture

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Pretty relaxed environment, not a stressful workflow, Franchisee is a great person.

Cons

Front desk staff/management is toxic if you don't fit into their box. Pay sucks and hours suck.

Massage Envy Response

3w

We are disappointed to hear that you did not have a positive experience as an employee in a Massage Envy franchised location. Locations are independently owned and operated, so the employment experience that each provides is unique. Feel free to send any additional details to us at meemployeebrand@MassageEnvy.com and we'll gladly pass it along to the franchisee.

2.0

May 29, 2026

Great team but lack of autonomy and drama

Clinic manager

Recommend

CEO approval

Business Outlook

Pros

Great team to work with, nice benefit of free massages

Cons

Owners are always afraid of being sued so you don’t have a lot of autonomy to make the right decisions for your staff, a lot of drama, terrible work life balance

Massage Envy Response

3w

As a whole, we believe franchisees aim to deliver a positive experience to their employees and we recognize that you didn't feel you received that. Locations are independently owned and operated, so the employment experience that each provides is unique. If you'd like to share any additional details with us via email to meemployeebrand@MassageEnvy.com, we'll pass them along to the franchisee.

Viewing 16 - 18 of 7,408 Reviews

Jobs at Massage Envy

Front Desk/Sales Associate

Massage Envy

Massage Envy reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Access to wellness services, but management is pushy

Relaxed environment but toxic management culture

Great team but lack of autonomy and drama

Jobs at Massage Envy

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