Mastercard reviews

4.1

82% would recommend to a friend

(7,779 total reviews)
avatar

Michael Miebach

87% approve of CEO

81% positive business outlook

Mastercard has an employee rating of 4.1 out of 5 stars, based on 7,779 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Mastercard employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Sep 7, 2010

Good Company in Confused State

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very well positioned company to take advantage of existing as well as future trends in payment industry. Multiple connections and alliances among banks, processors and corporate partners enable MasterCard to be viewed as an attractive partner for electronic commerce and payments. Potential is high, execution is a challenge.

Cons

Very slow to enable advancements to take advantage of market conditions in a timely manner. Many self-driven innovations fall short of market needs. Current management changes and personnel displacements have created large gaps in expertise and "brain drain" syndrome. They appear destined to repeat past failures due to lack of experience among market-facing staff. Potential is offset by inability to execute.

2.0
Jul 18, 2010
Recommend
CEO approval
Business Outlook

Pros

- Great level of resources - Attainable goals make for good compensation - Financially solid - Successful at driving interchange income to issuers - Great consumer brand and reputation among consumers

Cons

- Putting the customer last - internal harmony more important than meeting customer needs - No concept of succession planning or people development - No growth roadmap - past growth came naturally as payments were digitized; now VISA is eating their lunch in debit and Amex is signing up their issuers - No merchant strategy; merchants go to court and to Washington to get heard. - Employees not recognized for contributions but rather for keeping their heads down

3.0
Apr 16, 2010
Recommend
CEO approval
Business Outlook

Pros

MasterCard offers a good place to balance work and home life. If you like to work 9-5 with very little stress, this the company to work for.

Cons

MasterCard likes to clean house every quarter and never announces it in the media. They do not like to re-hire former employees. Access to major highways is a bonus.

Viewing 550 - 552 of 7,779 Reviews

Glassdoor has 9,478 Mastercard reviews submitted anonymously by Mastercard employees. Read employee reviews and ratings on Glassdoor to decide if Mastercard is right for you.