Mastercard reviews

4.1

82% would recommend to a friend

(7,703 total reviews)
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Michael Miebach

87% approve of CEO

81% positive business outlook

Mastercard has an employee rating of 4.1 out of 5 stars, based on 7,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Mastercard employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Dec 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Compensation is ok that's about the only pro

Cons

culture distance to the office hybrid work schedule Diversity in the STL office

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Mastercard Response
2y
Thank you for your candid feedback. Your perspective helps us understand where we can do better as we strive to create an environment where every employee feels included and supported.
2.0
Aug 24, 2019
Recommend
CEO approval
Business Outlook

Pros

- generous bonus and stock options (for senior managers) - a global and stable technology network - interacting with colleagues from all over the world; very few companies are global in the way Mastercard is global

Cons

- there are as many cultures as there are managers; the company culture is weak or non-existent - virtually all the acquisitions made in the past 7 years have flopped - senior leadership does not hold itself accountable (e.g. for failed acquisitions) - pays a lot of lip-service to (management cannot stop talking about) doing good but has invested very little in that area in reality - to get promoted and do well in the company, you need to schmooze, be from a certain South Asian country and/or have godfathers. It operates like a country club.

4.0
Jul 19, 2019
Recommend
CEO approval
Business Outlook

Pros

I really like the culture and work environment at Mastercard. In particular I would describe it as respectful, considerate, friendly, supportive and fun. There are pretty good benefits and the work content is pretty good - challenging but not overly-so. Work-life balance is good, which I appreciate. I'm pretty happy at Mastercard, and on balanced I'm more happy here than I have been at just about any other job I've had before.

Cons

The biggest complaint I have is around people (typically senior people) scheduling meetings at 6am, and I've even seen 5:30am. I find this frankly offensive and shows a careless, reckless and thoughtless disregard. It also shows a tremendous amount of ignorance as it's now shown that disrupting people's sleep is a health hazard (read the book "Why we Sleep" by a Harvard medical professor). I'm actually left angry when I receive these reckless meeting invites. An example - one of my colleagues from a different group got an invite to a 5am or 6am meeting from her manager on the day she returned from vacation. She didn't even sleep that night because of the stress of having to get up so early. It turned out that the meeting was a completely routine, unimportant group meeting and her attendance was barely required, but the manager invited her because he was careless thoughtless and reckless - he even acknowledged that he knew it was 'early' but did so anyway. If you need to do some Global call, then schedule two meetings - making it convenient for everyone for at least one of those two meetings. Otherwise don't even invite people whose time zone is before 8am. There's quite a bit of reverse discrimination at work, where I see female employees promoted disproportionately. People will argue with this but just providing my feedback. There are a lot of very effective and talented female senior managers at work, but there are a lot of clueless, inept ones too. On a related note, most promotions are in the headquarters of St. Louis and Purchase - orders of magnitude fewer are in other offices which is giving me pause on staying at MC. The Voya retirement plan does not allow a proper self-directed option. I hate this - I can move to TD Ameritrade but only to buy additional set of mutual funds. This is not useful to me. This is actually causing me to look at other job opportunities, as if/when I leave I can then roll this account into a proper self-directed account. If this Voya restriction were lifted I would be much more likely to stay at MC and no longer look for another job. There are no stock options really - equity component of compensation is crap or non-existent. Vesting schedule is 3 years? WTF - unheard of crap. payment to employees for patents is laughable. I used to get several thousand dollars for my patents in my last job. the MC payment is an insult. i won't even put my name on a patent at MC again - feels insulting to take such a low payment for the innovations. Senior Management makes very poor bets on opportunities - not enough investment, the PME process to overcome threshold to make investments is too high.- too much busy work. Meanwhile silly and obviously pathetic investment opportunities like MasterPass are funded - what a waste of money and no accountability.

Viewing 61 - 63 of 7,703 Reviews

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