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      MathWorks

      Engaged Employer

      MathWorks Associate Application Support Engineer reviews

      5.0

      99% would recommend to a friend

      (94 total reviews)
      avatar

      Jack Little

      99% approve of CEO

      99% positive business outlook

      Ratings by demographic groups

      Associate Applications Support Engineer employees have rated MathWorks with 5.0 out of 5 stars, based on 94 company reviews on Glassdoor. This indicates that most Associate Applications Support Engineer professionals have an excellent working experience there. MathWorks is rated 37% above average by Associate Applications Support Engineer professionals compared to other employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      94 reviews
      5.0
      Apr 9, 2018

      EDG is a very good place to start the career

      Applications support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Engineering Development Group is a special team in MathWorks which has the following job role: There are two aspects of the job role. 1) Provide Technical Support to Customers 2) Work on internal projects 1) Technical Support: One will be working on the challenging technical issues with customers. The queries from the customer will not be trivial since they would have googled and read documentations thoroughly before contacting Technical Support. This role demands you to be good at multiple domains, for example to understand a problem on "machine learning" one needs to understand the theory and also understand how the customer is coding it. I have worked in other companies previously, it is very rare that an engineer will interact with the customers directly. In most of the other companies one will be shield inside a development team without knowing where and how one's code is being used. This role gives an opportunity to improve your technical skills, communication skill and leadership quality. 2) Work on internal projects: Application Support Engineers can choose to work with any of the below area: * Software development team * Application Engineering * User Experience Engineering * Quality Engineering Depending on one's interest one can switch the teams after completing the projects. This gives high flexibility in exploring the areas that one wants. These two roles will be in two week - two week shifts. After EDG: Once the ASEs become experts in certain area, they will be transferred to that product team as a developr/QE/ Application Engineer depending on ASEs interest. About learning: MathWorks encourages its employees to engage in constant learning. There is a dedicated time allotted to read books and discuss the concepts with the team. There will be lots of training available to ramp up for the product and technology. Engineers will be travelling to US headquarter after joining to learn about company's culture and process. About the office environment: Good cafeteria, free beverages, tea, coffee and fruits. Free breakfast on Wednesday morning and free snacks on Friday evening.

      Cons

      Nothing major. Work from home is not encouraged since the work demands collaborative environment.

      4.0
      Mar 31, 2018

      Working with highly skilled engineer

      Applications engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work with some of the smartest people in the industry People care about the customers and strive very hard to solve the problems facing all their software users

      Cons

      - Complete lack of telecommuting - Some managers are extremely difficult to work with when dealing with personal issues - Company needs to be more forward looking and take risks in making forays into next technology area

      3.0
      Feb 14, 2018

      EDG : An ok place to start your career

      Applications support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      For someone without a background in CS, this is an OK deal, at least in principle to pick up skills that will help you transfer to other teams within the company or find opportunities outside the company. The price one pays, is of course spending bulk of your time in doing technical support and salvaging the rest to pick up the skills you really need. The following stood out to me during my time in EDG: - Smart colleagues - Great office space, campus - Celebrations for important events, grand company outings and other perks. - Well structured trainings and equipment - Strong culture of feedback and self improvement, and generally doing the right thing.

      Cons

      EDG is a place one can stagnate very fast without knowing it. The department preaches a culture very different from elsewhere in the company. There is over emphasis on soft skills and you are treated like a juvenile. The managers themselves have a history of a mediocre career in technology and they're the one's deciding your fate. Your transfer out of the program is contingent on a myriad factors working for you - no peers competing for the same position, open reqs in your area of interest, and your manager's blessings,are some of the key ones. You might have come on board with the perfect background for a certain product area, but if the company is expanding in a direction that is different from your target team, you might find yourself very frustrated with the lack of opportunities. Unfortunately, this is not communicated in the career fairs. A year and a half in, without transferring you can find yourself sucked in the tech support spiral. Having lost your domain expertise from school, and focusing most of your time on MATLAB and Simulink, which have very niche markets (try searching for MATLAB jobs vs other core languages on any job search engine), you are obsolete in the market very fast. Did I mention the increasing pressure from the management to work on technical support initiatives or be booted out? They project themselves as a program with high transfer rate, great marketing - they left out the folks they forced out. My advice - join the program, if you don't make it to another team in a year, find yourself another opportunity before it's too late. If you do, congratulations, MW is a great place to work otherwise.

      Viewing 46 - 48 of 94 Reviews
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